Digital Product Manager

We are looking for a **Digital Product Manager - POS** to be part of our Nestlé Nespresso Digital Strategy and Expansion team. **Position Snapshot** - ** Location**: Nespresso Hub, Barcelona, Spain - ** Type of Contract**: Permanent - ** Type of Work**: Hybrid - ** Work Language**: Fluent Business English **The Role** As a **Digital Product Manager - POS**, you will play a key role in Nespresso’s Retail Transformation Program, leading the deployment and continuous evolution of our Global Point-of-Sale (POS) solution across all boutiques. You will act as the strategic link between business, technology, and operations, ensuring delivery of a modern, compliant, and user-centric POS platform. You will work closely with stakeholders across Finance, Supply Chain, and Global Retail Operations to optimize processes and deliver a scalable, omni-channel experience. This role starts after the first phases of our pilot phase, and your challenge will be to scale a robust global template while ensuring local relevance and adoption across markets. **In This Role, You Will**: - Own and manage the full product lifecycle of the Global POS platform, from template rollout to ongoing enhancements. - Define and prioritize the product roadmap based on user feedback, business value, and strategic priorities, focusing on removing blockers to sell. - Maintain a **global product template** and support localization, ensuring global consistency and local relevance. Balance market-specific localization needs through a strong governance model. - Participate in the product discovery activities with end users (e.g. coffee specialists) and stakeholders (e.g. Retail Ops, Finance, Supply Chain), in collaboration with the team of Service Design. - Identify and implement improvements in coffee specialist workflows to enhance efficiency, reduce friction, and employee and customer experience within boutique environment. - Track and report on **product KPIs**, including boutique operational efficiency, employee productivity, and customer and employee satisfaction. - Ensure **integration of the POS platform** with broader systems (e.g. Martech, CRC, Commerce, ERP) to support seamless customer engagement and operational continuity. - Act as the liaison with **external vendors**, advocating for Nespresso’s needs, influencing their roadmap, and negotiating solution trade-offs. Ensure the product is aligned with the Architecture Principals of Composability, Scalability and "Adapt over Build" (building software only when necessary and a business differentiator) - Coordinate with Global Retail Operations to support adoption and change management in local markets. - Identify and drive the opportunities for growing towards channel-less experience for our customers, bridging digital and physical customer journeys. **What We’re Looking For**: - Proven experience as **Product Manager for a minimum of 5 years**, ideally in **retail or consumer goods**. - Strong understanding of POS and/or ERP systems and their integration into physical retail environments. - Demonstrated ability to lead **complex, multi-market technology products**: - Excellent stakeholder management and **negotiation skills** with vendors and cross-functional teams. - Strong **product management skills**: discovery, roadmap ownership, stakeholder engagement, backlog prioritization, and data-informed decision-making. - Strong interpersonal and communication skills, with the ability to build trust across levels and geographies. - Ability to use **data and insights** to drive prioritization and product decisions. **Extra Skills That Set You Apart**: - Familiarity with **POS hardware and software ecosystems such as Microsoft Dynamics Commerce**, and with integration into ERP, e-commerce, and marketing platforms. - Familiarity with **retail operations and compliance challenges** in global contexts. - Background in **Finance and/or Supply Chain systems**, especially regarding their connection to retail processes. **We Offer You**: We offer more than just a job. We put people first and inspire you to become the best version of yourself. - ** Great benefits**including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc**.**: - ** Personal and professional growth**through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset. - ** Hybrid working environment with flexible working scheme.** Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill - ** Recreation activities**such as yoga, Zumba, etc. and a wide range of volunteering activities. **The Hiring Process**: - **Interviews**: Engage in three stages of interviews (Talent Acquisition, Hiring Manager, and Stakeholde