Sommelier

Mandarin Oriental Punta Negra, Mallorca is looking for a Sommelier to join our Food & Beverage Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, our Sommelier plays a key role in the Food & Beverage department. The Sommelier is responsible for designing wine and beverage menus for each outlet, maintaining and managing the beverage inventory according to the outlet’s bar stock proposals, and helping to drive beverage sales through expert recommendations and excellent service. The Sommelier will also ensure the work environment, service utensils, and wine-serving standards are kept to high levels of quality at all times.

As Sommelier, you will be responsible for the following duties:

- Oversee all operational duties related to wine and beverages as appropriate and be able to prioritise the required level of engagement in the outlet.
- Have an in depth understanding of the outlet’s concepts, menus and all other facilities the hotel offers to recommend and verbally explain those to the guests.
- Knowledge of wines, particularly details about grapes varieties, harvest times, origin of the wine, structure, aroma, flavour and fermentation process.
- Provide the wine service in the outlets in serving and decanting wine.
- Maintain and rotate the stock by managing the daily activities and according with the implemented standard.
- Provide adequate wine suggestions depending on the guest preferences and give recommendation in a positive and friendly manner, by promoting and up selling wines and other beverages, if appropriate.
- Maintain and organize appropriate stock levels in the outlet and ensure sufficient inventory for daily usage.
- Ensure all glass inventory and utensils needed for wine service are in proper condition at all time and list all broken items into the outlet breakage list.
- Follow up all maintenance defaults affecting service with the direct line of report.
- Work closely with the Head Sommelier, Kitchen Chef and outlet managers to develop and elevate the wine service experience.
- Constantly identify areas for improvement in service and beverage quality through member and guest’s comments, comment cards and incident reports and share observations and recommendations with the Head and the Director of Food & Beverage, and perform any other reasonable duties as required.
- Carry out regular detailed analysis of wine and beverages related sales throughout the hotel.
- Work closely with Outlet Managers and the Materials Management team to coordinate sourcing and streamline daily service.
- Assist in regular wine trainings with F&B colleagues, continue learning, and stay updated on current wine trends.
- Colleague Relations:

- Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks and assist colleagues in ensuring general table maintenance during wine service.
- Provide leadership, direction and support to all colleagues at any time, particularly with wine related matters.
- Consult guests proactively on any wine related matters and provide recommendations that suit their requirements.
- Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.

As Sommelier, we expect from you:

- Degree in Hospitality Management or similar.
- At least 2-3 years’ experience in a similar role.
- Experience working in fine dining restaurants and multi-property Food & Beverage departments.
- Experience in luxury hospitality.
- Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating his/her team accordingly.
- Experience with restaurant point of sales and cashiering procedures.
- Extremely organized and possess a solid a