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Dedicated Professional Services Engineer- Catalan
hace 2 semanas
The Professional Services Consultant activities include but are not limited to:
- Develops a thorough understanding of the customer engagement (objectives, project scope, business and technical requirements).
- Leads technical conversations to clarify and assess all aspects of an engagement.
- Plays a driving role in scoping meetings and helps in developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements.
- Estimates work efforts.
- Performs project risk analysis based on technical elements and implement mitigations plans.
- Participates in design workshops with customers and/or partners and provides input as necessary.
- Develops and improves project related documents with any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc...
- Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment. Work closely with PMO team to ensure successful completion of projects.
- Assists customers through the rollout, migration or go-live phase for the deployed security solution.
- Delivers knowledge transfer sessions for customer's staff on the relevant Fortinet security solutions.
- Proactively communicates relevant project information to customer and/or Fortinet management as appropriate.
- Participates to highly visible projects.
- Owns and contributes to the resolution of complex technical escalations in relations to projects in delivery. Interfaces with Customers and other teams (TAC, Engineering, etc.).
- Reviews peer documents for technical accuracy and quality assurance.
- Ensures that project documents are accurate, complete, current and stored appropriately.
- Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc...).
- Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required).
- Proposes and implements changes in relation to Professional Services practices.
- Mentor new hires during onboarding phase. Provide insight on technical aspects as well as procedures and practices.
- Contributes to Professional Services collateral such as templates, methodologies, best practices or lessons learned.
- Works closely with services and sales organizations.
Some consultant engagements may be long term assignments with a single customer and involve regular attendance in the customer office.
**Requirements**:
- 7+ years of experience in LAN/WAN/Internet consulting, support and/or administration.
- 6+ years of experience with Network Security Products.
- Vendor experience is a plus.
- Experience working as a Professional Services consultant or engineer.
- Strong knowledge on 3rd party network or security solutions
- Experience in designing and implementing solutions for SMB, Enterprises and Telco/MSSP.
- Scripting or development skills.
- Very good presentation and technical documentation skills.
- Good troubleshooting skills with a structured approach to problem solving. Ability to develop methodologies to progress on the resolution of technical issues.
- Proven ability to work independently and in a team-oriented, collaborative environment.
- Ability to elicit cooperation from a wide variety of sources, including senior management, clients, other departments, and executive team.
- Ability to adapt seamlessly to shifting priorities, demands and timelines.
- Ability to multitask between several projects and customer engagement, and collaborate with peers on projects delivery.
- Flexible working hours.
- Positive customer service attitude with excellent soft skills.
- Ability to bring projects to successful completion through technical sensitivity.
- Strong commitment and self-driven individual.
- Extensive travel (up to 60%). Ability to travel at very short notice periods domestically and international as needed.
- NSE 1-7 or equivalent. Other industry certification in relation to security or networking.
**Education**:
Master Degree in technical or management discipline and/or equivalent extensive work-related experience
