CRM & Loyalty Trainee - Minor Hotels Eu&am - Madrid

hace 5 días

Madrid, España Minor Hotels A tiempo completo

**Minor Hotels** is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands - Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of **Minor Hotels**, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

**What will you do?**:
**What will be your mission?**

The **CRM & Loyalty Trainee** will assist in the execution of CRM Global Campaigns, Loyalty Program and Public Promotions.

He/she will collaborate with Business Units, Revenue, Brand and eCommerce teams to ensure strategy alignment and meet traffic, engagement, revenue and recurrence targets.

**What will you do?**
- Coordination and follow up of promotional and marketing materials with other areas.
- Implementation of marketing campaigns and assist with target segmentations in the campaign management tool.
- Facilitate recurrent and ad-hock reports for campaigns KPIs.
- Conduct and follow up competition benchmark reports.

**What are we looking for?**:

- ** What are we looking for?**
- Prior experience within a CRM/Digital Marketing department will be appreciated.

**Qualifications**
- Degree in Marketing, Advertising, Audiovisual Communication or similar studies.
- Fluent English and Spanish (written and spoken, is a must), other languages are meriting.
- Proficiency in Excel and PowerPoint.
- Experience with Marketing Automation platforms and Google Analytics will be valued.

**Preferred Skills**
- Highly organized and with great attention to detail.
- Cross-functional collaboration and high customer orientation (internal customer).
- Ability to handle multiple tasks, meet deadlines and work with several stakeholders.
- Innovative and creative mindset and always strive to achieve best-in-class customer satisfaction and loyalty.
- Feels comfortable performing basic campaign analysis and converting data into business decisions.
- Target oriented, curious and proactive team player.
- Photoshop basic knowledge is highly appreciated.

**Conditions**
- The position is based in Madrid Headquarters, located in the center of the city: c/ Santa Engracia 120 28003 (hybrid remote & office working model).
- Full-time position. Immediate incorporation. Duration: 1 full year.
- You will join a young, multi-cultural team with an international scope.

**Why choose us?**:
At **Minor Hotels Europe & Americas** we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

- Worldwide experience - diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

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