Reservations Agent

**About Jumeirah & the Hotel**:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.
Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Port Soller Hotel & Spa, Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range, a UNESCO Heritage site. The hotel offers two restaurants, two bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.
At Jumeirah, we are committed to encouraging and developing our colleagues in We want you to do well from the beginning, so we'll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah 'Your Place to Shine'.
Jumeirah Port Soller Hotel & Spa, Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller.
Its 121 spacious guestrooms and suites, all with private terrace or French balcony, enjoy stunning views of the Mediterranean Sea or views of the port and the impressive Tramuntana mountain range, a UNESCO Heritage site.
The hotel offers three restaurants, three bars, two swimming pools and our Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.

**About the Role**:
An opportunity has arisen for a Reservations Agent position to join our Housekeeping Department in Jumeirah Port Soller Hotel & Spa.

**The main duties and responsibilities of this role**:
Managing effectively distribution of workload among staff
Work with DOSM & DOR to ensure that the denial reports relate to the business demands, review on a weekly basis.
Ensuring that the profiles within the Opera system are linked, to ensure effective sales tracking.
Being fully conversant with all functions of Jumeirah’ CRS system and ensuring that the information is effectively updated
Identifying ongoing training needs and make sure that reservations agents receive training in all areas in order to provide a consistent and professional standard of service to internal and external customers
Achieving as a minimum the objective/goal for accuracy of reservations within the customer surveys.
Researching market trends and generate new ideas for service and product that we will maintain a leading edge over the competitive set.

**About the benefits**:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

**Qualification &Experience**:
At least 2 years in a senior reservation's role
Previous experience as Reservations Manager
Experience in a five-star hotel

**Skills**:Excellent level of English
Competent computer skills, word, excel, power point.
Excellent communicator at all levels
**Effective organizational skills**: able to prioritize tasks and self-manage a demanding workload.
Excellent presentation skills
Friendly, approachable, and professional