Senior Technical Support Engineer
hace 7 días
**Hungry, Humble, Honest, with Heart.**
**The Opportunity**:
Exciting times here at Nutanix as we are expanding our EMEA team in Barcelona Do you love technology, and innovation and have a customer-first mindset? Expand your skills and knowledge with our leading-edge Hyper-Converged Infrastructure (HCI) technology and Hybrid-Cloud solutions
Here at Nutanix, we value providing all our customers with an exceptional support experience. Join our family in a multicultural working environment and be part of a company that wants your career to succeed and thrive
Sounds like you? Read on
**About the Team**:
At Nutanix, you will have the opportunity to be a part of our EMEA Technical Support (SRE) team based in Barcelona. Our SRE team comprises talented individuals working collaboratively to deliver the best support to our customers promptly. As a team, we are focused on maintaining high system reliability and availability.
You will report to the Support Manager, who provides guidance and support in ensuring seamless operations within the team. At Nutanix, we offer a hybrid work setup where employees are expected to be in the office for two days a week. This setup allows for a good balance between the collaborative benefits of in-person interactions and the flexibility of remote work.
In terms of travel requirements, there are no extensive travel demands for this position. Our focus is primarily on delivering exceptional support to our customers while maintaining a healthy work-life balance for our team members.
**Your Role**:
- Provide technical support for Nutanix's HCI solutions
- Troubleshoot, diagnose, and debug enterprise customer issues
- Collaborate with development engineering team
- Resolve cross-vendor issues with technology partners
- Improve product serviceability and develop tools
- Deliver excellent customer support experience
- Share technical knowledge with team
- Focus on customer success and satisfaction
**What You Will Bring**:
- 5+ years of relevant technical experience
- Expertise in Virtualization, Networking, Storage, Linux, and Cloud Technologies
- Customer-facing experience and customer-first mindset
- Fluent in English. Proficiency in one or more EU languages is a strong plus
- Passion for learning and staying updated on cloud technologies
- Strong troubleshooting and debugging skills
- Collaborative approach and ability to work with diverse teams
- Ability to provide excellent support experience to customers
We offer permanent employment with a base salary starting from €60,000. The base pay offered may vary depending on multiple individualized factors, such as job-related knowledge, skills, and experience.
**How We Work**:
This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week; however, certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.
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