Field Service Technician Amr

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:
Service Coordinator

**Your Role and Responsibilities**

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. You will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

Work model: #LI-hybrid

This role is contributing to the Autonomous Mobile Robots (AMR/AGV) area in Madrigalejo del Monte, Burgos.
- Preventive and corrective maintenance on AMRs at our clients' facilities, primarily in Spain, but also at various customer sites across Europe and the United States
- Performing field service tasks, identifying technical issues, and performing analysis through remote and onsite activity
- Working with the customer to identify opportunities to improve the customer’s operations and eliminate pain points
- Preparation of the necessary materials and submission of internal travel requests to visit the client, ensuring the effectiveness and timely execution of the scheduled activities
- Acting as trainer when needed, for field service associates and customers
- Exceeding customer expectations by appreciating and anticipating current and potential needs, and suggesting product and process improvements within the business to enhance operations and customer service

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

** Qualifications for the Role**
- You are highly skilled in maintenance technician or engineer with industrial equipment - ideally in industrial automation or robotics
- Knowledge of electrical diagrams, field bus networks, and the ability to understand mechanical diagrams.
- A collaborative, solution-focused approach and strong written and spoken communication skills.
- A technical training degree as electronics or mechanics, maintenance, robotics and industrial automation. Preferably with knowledge in electrical systems and industrial robotics.
- Spanish or English language a must, strongly preferred both; highly valued other European languages
- Current B (car) driving license valid in Spain and Europe and Spanish residency permission

** What’s in it for you?**

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

** Benefits**

ABB offers a full range of benefits to help you thrive at work and beyond.
- ️ **Comprehensive Insurance Coverage**: You’ll be covered by our collective insurance plans in Spain - life, accident, and travel assistance - so you can feel secure whether you're at work or on the road.
- **Benefits Platform**:Enjoy exclusive deals and discounts on everything from tech to travel through our employee benefits portal.
- **Learning & Training**: Take advantage of a wide range of learning opportunities grow, upskill, and move forward in your career.
- **Flexible Work Practices**: We get that life happens - we support a healthy balance between your professional and personal life.
- **Wellbeing Program**:From mental health support to wellness activities, we’ve got your back—mind and body.

** More about us**

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences.

Meet the moment. This is where progress never stops, teams push boundaries, and we’re engineered to outrun the challenges ahead. Run What Runs the World.