Client Engagement Manager

**Client Engagement Manager - Remote - Spain** **Our mission is to grow and strengthen the Client Engagement Team in order to ensure we have strong customer relationships that bring about business retention and growth** Aspire Software is hiring for a Client Engagement Manager to focus on increasing customer satisfaction and product adoption, leading to a positive customer experience, and driving growth through renewals and net retention improvements. The remit includes Customer Support, where the focus is on building a Support model that underpins the Customer Success goals. The support team is multinational and needs to be built to provide support aligned to customer expectations; multi-time zone; provision for out-of-hours, and multilingual. **Here is a little window into our company**: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly-owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio. **What your day will look like**: - The core purpose of this role is to focus on increasing customer satisfaction and product adoption, leading to a positive customer experience, and driving growth through renewals and net retention improvements - The support team is multinational and needs to be built to provide support aligned to customer expectations; multi-time zone; provision for out-of-hours and multilingual - Implement customer success metrics establishing the criteria for our customer success metrics across our customer base and ensuring we are measuring and improving them - These metrics will include aspects of satisfaction, adoption, usage, and retention - Driving change through successful processes, helping develop playbooks and engagement strategies with your teammates in sales, marketing, implementation, and product to drive expansion, renewals, customer satisfaction and overall customer health - You'll reduce revenue churn and drive retention through greater advocacy - Setting new customers up for success and driving adoption and engagement in product - Meet the needs of the evolving customer expectations and product capabilities - Working across sales, marketing, implementation, and product to drive expansion, renewals, customer satisfaction and overall customer health - You'll reduce revenue churn and drive retention through greater advocacy **About you**: - Proficient in our software offering and must have a general understanding of software development and support in, MS Suite, Salesforce, Jira - Ability to clearly communicate with others and set the right expectations with their team - Travel required predominately across EMEA up to 30% - Degree qualification preferred within a technical discipline - Project Management qualifications preferred - Proven project management skillset essential Professional level of communication in English is essential - Confident in leading meetings and skilled presenter - Experience working with global virtual teams - Ability to manage multiple workstreams across multiple projects - Proven entrepreneurial spirit and pace-setter traits - 3-5 years of cross-functional project management experience in the software sector, within the aviation sector, which is essential - Bring a proven entrepreneurial spirit and pace-setter traits - Excellent Leadership, communication, organizational skills and writing skills - Excellent analytical and problem-solving skills - At least a professional level of English, both written and verbal, is essential with an additional European language; French, Spanish or Danish highly desirable - A "roll up the sleeves" attitude towards problem-solving - Goal-oriented with comfort in setting measurable goals for others and him/herself - Comfortable working independently as well as in a team - Ability and willingness to create change, passion for continuous improvement - Legally authorized to work in Spain