Quality & Operations Manager Power Consulting

hace 21 horas

Madrid, España HITACHI ENERGY LTD A tiempo completo

**Description**

**The opportunity**:
Be a part of a **global,** **diverse and dynamic** team leading the charge in the **energy transition**. At Hitachi Energy, our Power Consulting unit is driving strategic and innovative initiatives in the energy sector, leveraging **cutting-edge technologies** to shape a more sustainable future.

Here, as Quality & Operations Manager you'll engage in **diverse and dynamic projects** and play a key role in enhancing our business processes, ensuring customer satisfaction, and leading our quality and continuous improvement. We prioritize **quality and safety** while fostering strong relationships with markets and customers worldwide.

We take pride in our team spirit and collaborative culture. Join us and bring your unique skills and perspectives to make a meaningful impact on our mission.

Join us and energize your career growth with us

Your energy, our future—together.

**How you'll make an impact**:

- Represent the Voice of the Customer by utilizing feedback processes like surveys and complaint resolution.
- Act as a role model for Quality & Improvement Culture and influence senior managers.
- Ensure quality assurance methods are applied to prevent mistakes in project delivery and maintain Global ISO certification.
- Monitor and utilize analytics to identify risks and non-conformances, ensuring effective internal controls.
- Execute and continuously improve ideas framework for continuous improvement activities.
- Maintain and administer the certified QMS in compliance with external certifications.
- Assess competencies and develop training plans for Q&CI processes.
- Support local operating units in managing and coordinating execution tasks to ensure efficient execution and exceed client expectations.

**Your background**:

- Proven experience in quality assurance, continuous improvement, and operational management ideally within Consulting and/or Professional Services Sector.
- Service experience is highly valued for understanding and meeting customer and stakeholder needs.
- Strong understanding of business process quality, including process definition, improvement, and design methods.
- Experience with Six Sigma, Lean, or Kaizen problem-solving methodologies.
- Ability to influence senior managers and act as an internal advocate for customers.
- Excellent analytical skills and the ability to utilize data to drive decisions.
- Strong project management skills and the ability to oversee multiple tasks simultaneously.
- Experience in developing training plans and maintaining quality management systems in compliance with external certifications.

**More about us**:
We proud ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing as well as personal development. We want you to truly thrive with us - in work and out. Our employee benefit programs are tailored to each country, depending on location of employment and job grade.

Please contact the Talent Acquisition Partner for more specific information on the employee benefit program offering in your intended country of employment. More information will also be available during the recruitment process.

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