Multilingual Customer Service Representative
hace 2 días
**Job **: Sales Operations
**Primary Location **: Europe-ES-CT-Barcelona
Travel% : None
**Shift **: Day
**Schedule **: Full-time
Multilingual Customer Service Representative (f/m/d) - 223638
**About Us**:Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates.
**About the Role**:We are looking for a dedicated Customer Service Representative (f/m/d) to join our Medical Products team in our office in Barcelona to deliver functionally excellent customer service in different languages. This position will be located at our facility in Barcelona, with work from home days possible as part of a hybrid arrangement, depending upon the responsibilities of the role and business needs.*
**Responsibilities**:
- Responsible for the entire order fulfillment process - receiving and processing orders including emergency orders, using ERP systems
- Arrange deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
- Provide our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
- Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
- Give input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service
**Required Qualifications**:
- 3 years minimum Customer Service experience in an international environment
- Proactive problem solver with flexibility and the ability to multitask
- High attention to detail, as well as excellent organizational skills and time managerial skills
- Ability to manage, organize and prioritize own workload
- Committed to quality and providing a professional and responsive customer experience, supporting Gore’s business results
- Open communication, resilient and impact aware
- Flexibility to work in different teams, depending upon business needs (the main commitment would be in the Benelux Customer Service while another percentage would be working in other countries or fulfilling some tasks of the overall Customer Service)
- Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome
- Fluent in Dutch, high level of French and English and proficiency level of Spanish
*Remote Working Arrangements are permitted for Associates, with appropriate approval and compliance with Gore’s remote working policies, from the country in which they are employed.
We believe in the strength of a diverse workforce and inclusive work environment. In support of our values and continued success we are proud of Associates around the world who support an inclusive work environment, strive to reflect the diversity of the communities where we operate, and ensure all Associates and external partners are treated with fairness, dignity and respect.
Our Talent Acquisition Team welcomes your questions at
+49 (0)89 4612 2800 or toll-free at +800 4612 2800.
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