Kam Gastroenterology Madrid

**About the Role**

The **Key Account Manager (KAM)** for **Gastroenterology** in** Madrid & Castilla La Mancha** is responsible for managing one of our main established products that significantly contribute to Takeda’s overall revenue.

This role requires continuous and deep engagement with a broad range of **specialists and stakeholders** across the healthcare ecosystem.

The KAM plays a key role in **raising awareness, facilitating accurate diagnosis, and ensuring appropriate treatment management**, including initiation and long-term follow-up.

**Key Responsibilities**

- **Account Planning & Execution**: Implement account plans aligned with BU and managerial direction. Use data and CRM insights to identify opportunities, define SMART objectives, and monitor progress.

- **Customer Engagement**: Build trusted partnerships with HCPs and decision-makers. Deliver high-quality scientific discussions that create value and reinforce Takeda’s leadership in GI.

- **Omnichannel Excellence**: Combine in-person and digital engagement for consistent and compliant customer experiences. Use AI-enabled tools to personalize content and schedule interactions efficiently.

- **Data-Driven Decision Making**: Utilize AI-supported analytics to understand territory performance, patient journey dynamics, and referral patterns. Anticipate risks and opportunities to optimize resources.

- **Operational Efficiency**: Automate routine reporting and planning tasks, dedicating more time to strategic follow-up, diagnosis pathway optimization, and cross-functional collaboration.

- **Collaboration**: Work closely with the First Line Manager, Medical, Market Access, and Marketing teams to align tactics and ensure coordinated execution across the territory.

- **Continuous Learning**: Stay updated on therapeutic advances in GI, competitor activity, and evolving diagnostic protocols. Share insights to enhance the team’s collective expertise.

**Capabilities & Success Competences**

- **Customer Focus & Scientific Expertise**: Deep understanding of GI diseases, treatment pathways, and the needs of multidisciplinary teams.

- **Digital Dexterity**: Skilled use of CRM, analytics, and AI-supported platforms for data-driven planning.

- **Collaboration & Influence**: Works effectively across medical, market access, and marketing interfaces to ensure integrated execution.

- **Results Orientation**: Achieves objectives with discipline, perseverance and agility in a complex, highly specialized market.

- **Innovation & Learning Agility**: Embraces new technologies and continuously updates therapeutic and digital knowledge.

**Success Measures**

- Achievement of sales targets and territory growth objectives.

- Effective implementation of account plans and contribution to market share gains.

- Demonstrated improvement in diagnosis, treatment initiation, and follow-up rates in key centers.

- Efficient use of digital and AI tools to enhance engagement quality and time optimization.

- Strengthened relationships with key specialists and decision-makers, reinforcing Takeda’s position as a trusted partner in GI.

**Requirements**:
Education

- B. Sc. Degree or equivalent

Experience

- At least 5 years of experience in engaging partnership with HCP, having delivered strong results in a secondary care environment (preferably in a specialty care setting).

- Experience of close collaboration with HCP/payers and commercial/access managers in engaging value based partnerships

- Experience in working in a multifunctional environment collaborating with different roles and departments

**Locations**: Madrid, Spain

**Worker Type**: Employee

**Worker Sub-Type**: Regular

**Time Type**: Full time