KAM Gastroenterology Madrid

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Job Description:
About the Role:
The
Key Account Manager (KAM):
for
Gastroenterology:
:
in
Madrid & Castilla La Mancha:
is responsible for managing one of our main established products that significantly contribute to Takeda's overall revenue.

This role requires continuous and deep engagement with a broad range of
specialists and stakeholders:
across the healthcare ecosystem.

The KAM plays a key role in
raising awareness, facilitating accurate diagnosis, and ensuring appropriate treatment management:
, including initiation and long-term follow-up.

Key Responsibilities:

• Account Planning & Execution:
  Implement account plans aligned with BU and managerial direction. Use data and CRM insights to identify opportunities, define SMART objectives, and monitor progress.
• Customer Engagement:
  Build trusted partnerships with HCPs and decision-makers. Deliver high-quality scientific discussions that create value and reinforce Takeda's leadership in GI.
• Omnichannel Excellence:
  Combine in-person and digital engagement for consistent and compliant customer experiences. Use AI-enabled tools to personalize content and schedule interactions efficiently.
• Data-Driven Decision Making:
  Utilize AI-supported analytics to understand territory performance, patient journey dynamics, and referral patterns. Anticipate risks and opportunities to optimize resources.
• Operational Efficiency:
  Automate routine reporting and planning tasks, dedicating more time to strategic follow-up, diagnosis pathway optimization, and cross-functional collaboration.
• Collaboration:
  Work closely with the First Line Manager, Medical, Market Access, and Marketing teams to align tactics and ensure coordinated execution across the territory.
• Continuous Learning:
  Stay updated on therapeutic advances in GI, competitor activity, and evolving diagnostic protocols. Share insights to enhance the team's collective expertise.

Capabilities & Success Competences:

• Customer Focus & Scientific Expertise:
  Deep understanding of GI diseases, treatment pathways, and the needs of multidisciplinary teams.
• Digital Dexterity:
  Skilled use of CRM, analytics, and AI-supported platforms for data-driven planning.
• Collaboration & Influence:
  Works effectively across medical, market access, and marketing interfaces to ensure integrated execution.
• Results Orientation:
  Achieves objectives with discipline, perseverance and agility in a complex, highly specialized market.
• Innovation & Learning Agility:
  Embraces new technologies and continuously updates therapeutic and digital knowledge.

Success Measures:

• Achievement of sales targets and territory growth objectives.
• Effective implementation of account plans and contribution to market share gains.
• Demonstrated improvement in diagnosis, treatment initiation, and follow-up rates in key centers.
• Efficient use of digital and AI tools to enhance engagement quality and time optimization.
• Strengthened relationships with key specialists and decision-makers, reinforcing Takeda's position as a trusted partner in GI.

Requirements:
Education

• B. Sc. Degree or equivalent

Experience

• At least 5 years of experience in engaging partnership with HCP, having delivered strong results in a secondary care environment (preferably in a specialty care setting).
• Experience of close collaboration with HCP/payers and commercial/access managers in engaging value based partnerships
• Experience in working in a multifunctional environment collaborating with different roles and departments

Locations:
Madrid, Spain

Worker Type:
Employee

Worker Sub-Type:
Regular

Time Type:
Full time