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**Job Description Summary**
As an ISP in Novartis, you will strongly interact with multiple stakeholders both internally and externally, holding a customer-facing role that selects & deploys innovative solutions (both digital and non-digital beyond the pill solutions) with the aim to address/solve specific pain points in the patient journey, including primary and specialty care. The goal: to accelerate time to treatment & ensure a better customer experience for the priority brands, including the acceleration of the patient journey.
Join us as an ISP in Neurology and contribute to our journey through innovation and improvement of people’s lives
**Location**: Based in La Coruña, this position covers mainly Galicia, but also supports Asturia, Cantabria, Basque Country, Navarra y La Rioja. #LI-Onsite
**Key Responsibilities**:
- ** Select the most appropriate solution from the solution portfolio**, based on needs identified by the brand marketing teams, the product life cycle (pre-launch, launch, break-even, peak sales, and maturity) and patient journey phase (diagnostic - treatment - adherence), and customer feedback.
- ** Customize the solution** to suit the needs of the specific brand team and customer base (primary and specialty care).
- Increase **early patient identification**, optimization, and better referral through close collaboration with Primary Care managers / pathology leads, providing the needed tools and training for better patient management.
- ** Support the strategy management** with legal and compliance checks by reviewing contracts from a practical field perspective.
- Implement **digital solutions** aligned with the portfolio strategy.
- Partner and manage relationships with customers, managing day-to-day vendor activities in the field (primary and specialty care).
- Provide input into **development of KPIs**, especially as it relates to feasibility of measurement and optimal collection frequency.
- ** Communicate the impact** of the solutions, internally and externally.
**Essential Requirements**:
- Educational Background: A degree in life sciences, engineering, or similar is required.
- At least 2 years of previous experience with customer-facing roles in the consultancy industry, oriented to innovation, project management, processes improvement, and beyond-the-pill solutions design.
- Experience with innovation in the public sector or hospital environment, familiar with a strategical approach to improve the patient journey or to provide solutions to speed it up.
- Knowledge and understanding of the healthcare ecosystem in Galicia hospitals are essential.
- Strong stakeholders’ management, deep experience in agile ways of working and project management methodologies.
- Negotiation and persuasion skills, interpretation and efficient communication of complex information, customer experience approach.
- Fluent written and spoken English and Spanish languages.
**Benefits and Rewards**:
Company Pension Plan, Life and Accidental Insurance, Meals Allowance or Canteen in the office, Flexible working hours. Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Novartis Life Handbook
**Commitment to Diversity and Inclusion / EEO**
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
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