Account Delivery Manager

hace 1 semana

Valencia, España Neurons Lab A tiempo completo

**Objective**: To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations. **Key Responsibilities**: **1) Account Growth & Client Success** - **Drive Expansion Revenue**: Generate a minimum of 2 expansion opportunities per account per quarter through strategic relationship building and consultative selling - **Executive Relationship Management**: Build and maintain C-suite relationships, conducting monthly business reviews and positioning as an AI transformation advisor - **Account Strategy**: Develop comprehensive account plans for 3-5 client portfolios, including quarterly strategic reviews and competitive positioning **2) Project Delivery Excellence** - **End-to-End Project Leadership**: Own complete project lifecycle ensuring delivery of business outcomes while maintaining >4.0 Customer Satisfaction Index - **Cross-Functional Team Management**: Lead AI engineers, architects, and specialists through project delivery with clear resource allocation and performance optimization - **Risk & Quality Management**: Proactively identify and mitigate project risks while implementing measurable success criteria and ROI tracking **3) Strategic Business Impact** - **Value Demonstration**: Create compelling ROI calculations, success stories, and business value presentations that drive client retention and expansion - **Market Intelligence**: Gather competitive insights and industry trends to inform product development and business strategy - **Process Innovation**: Contribute to delivery methodology improvements and build reusable assets for future projects **Capabilities**: - **Leadership** - Ability to lead cross-functional teams and drive results - **Communication** - Exceptional verbal and written communication skills - **Risk Management** - Proactive identification and mitigation of project risks - **Fast Decision Making** - Rapid response to changing client needs and market conditions - **Ownership** - Complete accountability for account outcomes and client success - **Conflict Management** - Skilled in resolving stakeholder conflicts and alignment issues - **Innovative Thinking** - Continuously identify AI transformation opportunities - **Project Management Methodologies** - Expert in Agile, Scrum, and delivery frameworks - **Advanced English** - Fluent communication with global clients and stakeholders - **Financial Services Knowledge** - Deep understanding of the FSI industry and regulatory requirements **Experience**: - **Account/Project Management (5+ years)** - Proven track record in managing complex client relationships and project delivery - **Business Development Experience (2+ years)** - Demonstrated success in identifying and closing expansion opportunities - **AI/ML/Data Science Delivery Experience (3+ years)** - Experience delivering AI and machine learning projects with measurable business impact - **Financial Services Industry Experience (2+ years preferred)** - Understanding of banking, insurance, or capital markets operations and challenges

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