Customer Service Agent

hace 2 días


Barcelona, España Talent Search People A tiempo completo

**Organization**:
Our client is multinational company with its headquarters in Australia and recently expanding into Europe. They are looking for a Customer Service and Sales Support Agent which is going to give direct support to the CEO from their Barcelona office.

**Function**:
As a Customer Service Agent Sales Support Assistant you will support the work of managers and company director and undertake a variety of administrative, clerical, organisational and managerial tasks.

Your main tasks consist in:

- Research potential clients in multiple international markets
- Resolve product or service problems by clarifying the customer's complaint; selecting and explaining the best solution to solve the problem; following up to ensure resolution
- Compile end of month reports for distributors, agents and suppliers.
- Maintain financial accounts by processing payments, invoicing and end of month

statements.
- Recommend potential products or services to management by collecting customer

information and analyzing customer needs
- Support and assist the management in all areas of the international business

**Requirements**:
We are looking for a person with the following qualifications, experience and skills:
Language skills
- Excellent level of English and Spanish
- High level of German or French

Experience
- At least 2 years of previous experience in similar position

IT Skills
- Solid working knowledge of MS Office

Soft skills
- Initiative and hands-on mentality
- Outgoing and proactive
- Able to work independently and show ability to learn
- Highly organized and punctual
- Service and solution oriented
- Excellent communication and interpersonal skills

**What we offer?**:

- Permanent position
- Competitive salary
- Working hours: 9am to 5pm

**Do you need +info?**:
Estefanía Estrada

(+34) 93 231 00 00



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