Salesforce - CRM Administrator

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

As an administrator, you will work closely with Salesforce key stakeholders across the business. You will learn from others, and they will expect to learn from you. You will share in the responsibility, rewards and recognition of producing truly innovative solutions and complete client satisfaction.

**Responsibilities**:
Driving the innovative use of Salesforce as a productivity tool and business platform
- Performing day-to-day administrative tasks, such as create and maintain users including sharing rules and security levels (profile & roles); Master data changes
- Handling tickets (Incidents & Service Requests)
- Working collaboratively with Operations, SMEs and end users to understand feature requirements and/or address support issues
- Remaining current Salesforce best practices and technologies and advising on these practices for Salesforce-based solutions
- Maintaining and enhancing business processes and user experience with Salesforce flows
- Developing, launching and managing in-depth dashboards and reports for all team functions at both management and individual levels
- Manage new releases and system changes and efficiently rolling out new features without interruption to the users
- Working together with the enablement team to creating and updating training materials for users/groups on an ongoing basis
- Creating documentation, maintaining standardization and proactively seeking ways to continuously improve processes & procedures

**Qualifications**
- Salesforce Administrator and Advanced Administrator certification(s) + any other relevant certifications
- Working in agile scrum (sprints) with Jira (Nice to have)
- Experience with managing deployments with Copado from developer and UAT sandboxes into the production instance (Nice to have)
- Advanced Microsoft Excel skills along with excellent Word and PowerPoint skills
- General knowledge of AfterSales Processes with the ability to transform business objectives and functional requirements into technical solutions
- Proven experience of analyzing and documenting processes, procedures, and/or policies
- Excellent verbal and written communication skills; ability to communicate effectively with individuals at different levels and cultural backgrounds within the organization

Note: This role will required presence in the office under our Hybrid Model, we are in a very centric area in Madrid

**What Celonis can offer you**:

- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

**About Us**

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

Join us as we make processes work for people, companies and the planet.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.