IT Support Analyst Onsite

hace 7 días

Barcelona, España Page Personnel España A tiempo completo

Ensure that a high level of customer service is consistently delivered.
- Provide ad-hoc support and testing resource for IT related projects and office moves.
- Local monitoring / management the service IT delivers to the company.
- Proactively monitor ticket queues within the IT Service Management Tool to ensure all tickets are updated and resolved within the defined SLA.
- Undertake initial diagnosis, categorization and prioritization of all incidents and service requests and perform first line resolution where applicable.
- Escalate unresolved incidents to internal resolver teams and 3rd party suppliers.
- Build, configure and install PC's, laptops and mobile devices.
- Printer configuration and installation.

Multinational company retail sector|IT support Analyst onsite - 6 months contract
- Minimum 2 years' experience working in an IT Support role.
- Microsoft Windows 10 desktops and laptops.
- Microsoft Office (365).
- Microsoft Active Directory, Azure, Exchange & Windows Server, SCCM, inTune.
- Apple mobile device support.
- Windows VPN, Mac VPN Configuration and Administration.
- Mac OSX installation and configuration & Office for Mac.

A company leading luxury shopping destinations, and committed to creating magical and memorable experiences for our guests.

Oportunidades de carrera y desarrollo profesional.#LI-DNP

The IT Support Analyst will play a critical role, directly supporting all company team members by providing timely desktop, software and mobile device troubleshooting, employing a high degree of customer service, technical expertise and responsiveness.
- Highly motivated with excellent communication skills and able to integrate well at all levels.
- A professional and flexible attitude while multi-tasking at an extremely fast pace.

IT support Analyst onsite - 6 months contract (Granollers)

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