Customer Support Internship

hace 3 días

Barcelona, España Hastee A tiempo completo

Company Description

Hastee is an award-winning fintech business revolutionising the way people get paid, manage their finances and reduce financial stress. Hastee promotes employee financial health by giving workers access to their pay as they earn it via an App, as well as financial education. Our revolutionary technology improves employee happiness and productivity, driving bottom-line benefit to employers and we are proud that our service has an NPS of 76 and 4.8/5 rating in the Apple Store and Google Play. Hastee is backed by some of the leading, global fintech investors and has offices in London, Barcelona and Kyiv. Our industry sector ‘earned wage access’ is one of the hottest, newest entrants to the European fintech world and new entrants are joining all the time (Revolut being the latest).

**Opportunity**

As a start-up, an internship at Hastee presents an incredible opportunity to gain hands on business experience and develop your career, working closely alongside international teams in product, tech, strategy and sales. We are currently enjoying substantial growth and are growing our team to help with this expansion. Our office is small and open plan, providing hands-on support and the ability to learn from those around you. You will work with leading businesses and with a multicultural and ambitious team on a mission to improve the life of millions of employees globally. We´ll naturally provide you with training and mentoring to help you with your future

**Job Description**:
We will of course support you in learning the ropes so that you can assist us in the following:

- Communicating with users and answering any queries they have about Hastee
- Management of a set number of accounts.
- Keeping customers data up to date and correct in the Hastee portal.
- Co-ordinating relevant internal teams to resolve client or user issues (e.g., a tech issue)
- Weekly analysis of support queries
- Learning from & implementing any client feedback on Hastee & relaying this to relevant internal teams (e.g., product) where appropriate.
- Mapping the journey experience of our customer & being their voice for process improvement

You will work closely with other areas of the business, mainly the Customer Success Managers.
- Create monthly reports for the CSM’s accounts.
- Supporting the CSM with the management of their accounts. Including visiting customers where necessary.

You will also receive ad hoc requests from other areas of the business, allowing you to gain exposure to different areas including Marketing, IT, Sales and Operations.

**Qualifications**:

- Bilingual Spanish/English
- Good knowledge of excel
- Attention to detail
- The ability to build good relationships

Additional Information
**This Would Suit You If**:

- Want to experience life in a start-up
- Like implementing and improving processes
- Are naturally organized and pro-active
- Have excellent communication and people (relation building) skills
- Are polite, empathetic, ordered, patient and supportive
- Are committed to delivering customer satisfaction
- Would be stimulated working in a fast-paced, start-up environment where people and projects move quickly

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