Service Delivery Manager
hace 3 días
**Service Delivery Manager - Spain (remote working available)**
Systal is a dynamic and innovative technology solutions provider that prides itself on the ability to deliver tailored solutions to meet business aspirations and challenges. We cover a wide range of services & solutions, from provisioning of optimum data availability and data integrity in a robust secure environment to the delivery of enterprise-class wireless networking solutions globally.
As part of our continued project evolutions, we are looking to recruit a Service Delivery Manager based in Spain to support our operations team. Sitting within Managed Service and Operations, the Service Delivery Manager will deliver and meet individual, site, and business objectives and targets by driving performance through service excellence.
**What will you be doing?**
- Building strong working relationships with the customer, ensuring impeccable service is always delivered
- Responding promptly to customer requests relating to service levels, incidents and availability
- Proactively identify, own and assume escalation point for any issue or problem that could affect customer experience
- Follows Service Acceptance process ensuring smooth delivery of new services and assets into live service
- Ensure all service risks are identified and recorded on the account risk register
- Oversee delivery of regular monthly reporting including asset, performance and capacity management
- Attend regular Monthly Service reviews and support delivery into the operational team
- Manage client support teams/3rd party vendor relationships by hosting/attending regular meetings to help deliver more timely resolution of any service issues
- Assist in the development and implementation of new Service Management processes and procedures
- Deliver value add by feeding into the account Continuous Service Improvement Plan
- Support the change management function, assess changes, attend regular CAB meetings and ensure implementation is delivered at appropriate times
- Support account compliance requirements including access & device management
- Act as point of contact for Lead Service Manager
**What skills and experience are we looking for?**
- Solid experience in a customer facing Service Management role
- Strong communication skills both written & verbal
- ITIL Foundation essential
**Why come and work with us at Systal?**
As part of the Systal team, you will receive a competitive salary & benefits package, be part of an exceptional training and development programme and work as part of a hybrid/flexible team with remote working available in this role.
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