Business System Analyst

_**Mandatory: Relocation to Malta required, as Hybrid model.**_
- **EU citizens only. Applications outside of EU will automatically be rejected.**_

**THE CLIENT**

**RESPONSIBILITIES**
- Analyze and interpret client requirements in relation to existing software systems.
- Conduct gap analysis to compare new requirements against current system functionality.
- Develop detailed use cases based on client needs.
- Support project and change delivery by managing client release schedules and service requests in accordance with SLAs.
- Take full ownership of assigned tasks while ensuring adherence to SLAs and quality benchmarks.
- Document high-level test cases to aid the QA team in developing functional and regression test cases as well as acceptance criteria.
- Review detailed test cases with the QA team to ensure alignment with client requirements and provide end-user representation during UAT.
- Produce clear specifications that lead to accurate acceptance criteria and high-level test cases.
- Conduct knowledge transfer sessions for internal and external stakeholders.
- Collaborate with project, change management, and technical teams to ensure solutions meet client specifications.
- Assist technical teams in crafting optimal use cases and effective database designs.
- Deliver software releases to clients and provide support throughout implementation phases.
- Provide on-site training and support upon client request.
- Facilitate data migration to and from the software systems.
- Offer second-line support to clients and internal support teams, aligned with SLAs.
- Participate in 24x7 shift rotations as required to provide second-line client support.
- Coordinate with the QA team to perform audits, recommend corrective actions, and monitor outcomes.
- Maintain regular status reports on assigned tasks.
- Foster positive working relationships with clients and team members.
- Perform other related duties as assigned.

**REQUIREMENTS**
- **Advanced diploma in ICT, or a Bachelor’s degree in Business Analytics, Software Development, Computer Science, Information Systems, or Business with IT**; a Master’s degree is considered an asset.
- At least **4 years of experience in a similar role involving business requirements gathering and system configuration.**:

- Proficient in SQL and experienced in documenting business requirements and system specifications.
- Skilled in facilitating both remote and in-person client meetings.
- Strong communication skills, both written and verbal.
- Ability to work independently while contributing to a collaborative team environment.
- Familiarity with the financial services or payments industry is preferred.
- Experience with user stories or use cases is an advantage.

CONTACT: Tania

**Job Types**: Full-time, Permanent

Pay: 29,000.00€ - 40,000.00€ per year

Application Question(s):

- Will you now or in the future require sponsorship for employment visa status?
- Do you have an advanced diploma in ICT if you lack a Bachelor’s degree?
- Are you legally authorized to live and work in Malta?
- Do you have a minimum of 2 years or ideally 4 years of experience as a Business Systems Analyst or in a similar role?
- Are you proficient in SQL and T-SQL scripting?
- Have you used the following business analysis techniques extensively? Case modeling, Process mapping, Requirements elicitation workshops?
- Do you have a clear background and proficiency in documenting business requirements and system specifications?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Business Process Analysis?: 3 years (required)
- Project Status Reporting: 2 years (preferred)
- Banking : 2 years (preferred)
- Software System Analysis: 3 years (required)

**Language**:

- English (required)

License/Certification:

- EU passport and/or citizenship (required)

Work Location: Remote