Customer Care Line Manager
hace 3 días
TheFork, part of Tripadvisor group, is the leading online restaurants booking platform in Europe and Australia. We are present in +12 countries with 60 000 partners restaurant in a mission to bringing happiness through amazing dining experiences. Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our ambitious growth.
Thanks to TheFork (app/web), millions of diners can easily discover, book and pay the right restaurant at the right price, and thousands of restaurants owners benefits from our solutions to optimize reservation management, streamline operations and ultimately improve service and boost revenue.
**What you will do**:
- Collaborate with HR and other departments to enhance recruitment and onboarding processes.
- Operational tasks, planning and team distribution for optimal service coverage
- Live check on incoming customers requests: prioritization and assignation
- Quality audits
- Coaching & Career development
- 121 meetings to follow up on Specialists performance
- Centralize team needs to align with other departments
- Team Morale and engagement: define tactical incentives and challenges
**Who you are**:
The ideal Customer Care Line Manager:
- **Native in Italian and fluent English**:
- Experience in managing a Customer Care Team (at least 2 years)
- Customer Oriented
- Highly empathetic
- Great communication skills
- Self-motivated
- Autonomous learner
- Strong leader
- Trust-building
- Highly organized
- Proactive problem solving mindset
- Highly resilient
- Team player
- Quality and efficiency focused
- Great coaching skills
- Flexible, adaptable for change
**What we offer**:
- Competitive fixed salary
- Ticket Restaurant
- International working environment
- Compensation for practicing sports in any gym in Barcelona
- Interesting discount in private health insurance
- Dining and leisure area
-
Customer Care Line Manager Iberia
hace 1 semana
Barcelona, España The Fork A tiempo completoWelcome to our fabulous world. We are **_TheFork_**. Our mission is to **_bring happiness through amazing dining experiences,_** thanks to our 3 main products: **TheFork App** : the restaurant discovery and booking app for every occasion ️ **TheFork Manager** : the tool to digitize restaurant operations and be in full control of your business **TheFork...
-
Customer Care Line Manager Iberia Thefork
hace 1 semana
Barcelona, España Tripadvisor A tiempo completoWelcome to our fabulous world. We are **_TheFork_**. Our mission is to **_bring happiness through amazing dining experiences,_** thanks to our 3 main products: **TheFork App** : the restaurant discovery and booking app for every occasion ️ **TheFork Manager** : the tool to digitize restaurant operations and be in full control of your business **TheFork...
-
Travel Customer Care Manager
hace 2 semanas
Barcelona, España BizAway A tiempo completoAbout BizAway Here at BizAway, we deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies, enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech...
-
Customer Care Manager
hace 1 semana
Barcelona, España papernest A tiempo completoFor almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and...
-
Customer Service Agent Dutch Speaking
hace 2 semanas
Barcelona, España Digital Customer Care Company BV A tiempo completo**Remote job. Start on August 1st.** Looking for a varied remote agent role within an innovative global business? Able to speak Dutch? Then we’re looking for you! Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of Dutch for the position of Customer Service Agent. **Our story (the short...
-
Customer Care Manager
hace 1 semana
Barcelona, España Valexane A tiempo completoNaturellement orientées sur la relation client et dans une phase de mise en place, vos missions seront sur les périmètres suivants: Gestion des projets numériques et digitaux de la Relation Client: - Vous êtes responsable du département de distribution, qui est composé d'un centre d'appels. - Vous pilotez et mettez en place des projets numériques et...
-
Customer Care
hace 1 minuto
Barcelona, Barcelona, España BSPORT A tiempo completoStart date: November, 2026| Indefinite contract | Full-time (40 hours) | BarcelonaWe're looking for our future Customer Care for the Spanish market.At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and...
-
Vendor Manager
hace 5 días
Barcelona, España Perk A tiempo completoAbout Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps...
-
Vendor Manager
hace 5 días
Barcelona, España Perk A tiempo completoPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation,...
-
Customer Success
hace 3 días
Barcelona, España Customer Success Unit A tiempo completoPosition overview As Account Manager you will be directly responsible for assisting our Retail Clients by using your consulting skills, retail business knowledge and software solution expertise to effectively operate the Openbravo Cloud-based POS and Retail Management solutions into the client’s business. The position is based in Pamplona or Barcelona...