Field Activities Planner

hace 1 semana

Madrid, España bioMérieux sa A tiempo completo

A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

As Planner & Scheduler you will be the interface between Support Center & Field Service activities. You will be responsible for updating and monitoring the field agents resources capacity, schedule in an accurate manner, with proper urgency assessment, considering spare parts supply constraints.

**What will be your missions?**
- Optimize service and support planning, assignment and dispatching
- Update and manage the service schedule in a timely and accurate manner
- Plan and communicate on assignments in advance
- Assign and dispatch field agents with the right skills to a work order, in alignment with service levels and severity
- Ensure and check if field agents are equipped with required parts to perform field service visits
- Inform customers and confirms appointments
- Coordinate, communicate and work cross functionally with service teams to coordinate all types of field activities.
- Identify resource needs/shortage/excess, complex tasks combining long term planning activities, initiate process & KPI improvement.
- Work closely with supply chain to provide input for spare parts planning, orders and delivery.
- Inform stakeholders about any unplanned activity.

**Who are you?**
- Bachelor/Master in Supply and Planning, project management and minimum 3 years on customer service support activities
- Desirable basic technical knowledge in biology, instruments and software, reagents and consumables
- IT skills : Pack Office, highly proficient in CRM and SAP
- Communicate easily and team player
- Assertive with internal and external stakeholders
- Ability to work in full autonomy and make decision
- Act proactively, manage stressful situation and able to manage uncertainty
- Work in a project mode within a given timeline

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