Payments Product Associate

**Payments Product Associate - Madrid, Spain**

Are you passionate about digital banking and have the skills to design, build, and run digital product solutions? Would you like to be part of the Digital Banking Product team, which is currently committed to creating a world-class customer ecosystem that connects the world and its people, bringing boundless financial possibilities within reach across the globe? If so, join our Product team and contribute as a Payments Product Associate for the Ecosystem based in Madrid.

**Western Union powers your pursuit.**

As the Payments Product Associate, you will play a critical role in supporting the development and management of our digital banking payment products. In this role, you will work closely with the Payments Products Lead and cross-functional teams to gather customer insights, analyze market trends, and contribute to the success of our payment products.

**Role Responsibilities**
- Conduct market research and gather customer insights to inform product development and strategy.
- Collaborate with cross-functional teams to gather requirements and ensure that product features and benefits align with customer needs.
- Assist with product launch activities, including communication with stakeholders, market positioning, and pricing analysis.
- Provide ongoing product performance analysis and market recommendations for improvement.
- Contribute to the development of product marketing materials, including presentations, product sheets, and customer-facing communications.
- Stay up to date with industry trends, competitor offerings, and new product innovations.

**Role Requirements**
- Strong academic background including qualifications (or equivalence in experience) in Business Administration, Economics, Marketing or Technology, or a related field is advantageous.
- Demonstrate strong analytical and problem-solving skills, as well as excellent written and verbal communication skills.
- Work effectively in a fast-paced, team-oriented environment that requires cross-collaboration among different stakeholders and partners.
- Be obsessed with customer experience and have a passion for excellence and continuous improvement.
- Have experience with mobile and web tools, in addition to working under lean and agile principles.
- Possess expertise in digital banking propositions, market trends, and the competitive landscape.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Spain specific benefits include:

- 25 days annual leave - plus 14 public holidays
- Comprehensive life & medical cover - including dependents.
- Contributory pension plan
- Preventative Care Assistance program

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-NI1 #LI-Hybrid