Gtm Process and Systems Lead

Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.

**Core Mission**:
As a GTM systems technical lead belonging to the central Business Processes and Systems department you will work closely with the other operations teams, business units involved in the go-to-market motion and analytics team to design and implement scalable, efficient and user-oriented systems processes to support that motion.

Thanks to the technical knowledge of CRM systems and data architecture alongside sales operations experience you'll ensure processes implementations are optimized for scale with the desired level of quality. You'll ensure alignment and coordination on the implementations and deliveries across GTM initiatives where other Business Operations team members work on.

**Roles & responsibilities**:

- Responsible for the design and implementation of technical business processes within GTM systems centrally managed by the Business Processes and Systems team.
- Offer technical and operational advisory to business partners during brainstorming phases of GTM operations process designs.
- Engage with business units stakeholders and GTM Strategy and Operations team to collect functional requirements for both internal or cross-departments processes within centrally-managed GTM tools. Then transform them into technical requirements for proper implementation.
- Coordinate and ensure proper alignment and delivery of GTM-related technical initiatives where Business Processes & Systems team is involved.
- Lead a team of Business Processes & Systems specialists with focus on GTM systems projects and implementations to ensure autonomous management of initiatives covering GTM scope, while reporting to the Head of Business Processes and Systems.
- Manage end-to-end initiatives and projects covering GTM motion cross-functions needs.
- Configure and setup centrally-managed GTM systems (CRM, Customer Success Tool..) to adopt to business needs and to improve the overall user experience
- Implement scalable and easy-to-maintain technical solutions (user interfaces, forms, automation scenarios...) to power those business processes within GTM tools
- Prepare technical notes and user interface documentation to support the business functions on the adoption of the technical solution/process implemented
- Enable proper end users and business partners on the designed and implemented technical solutions.

**Requirements**:

- 5-7 years of experience in CRM implementations or Go-to-market systems implementation roles with parallel earned experience around Sales operations in a SaaS company (Salesforce is a must-have, Hubspot or other CRMs would be highly valuable).
- Admin knowledge of Custify or other Sales/Success and digital tools would be a plus.
- At least 1 year proven experience working with Make platform
- Great project management skills, ability to translate road map into tangiable detailed action plan.
- Fluent English

**What we offer**:

- RSUs grant in a rapidly growing company raising its value every day
- Multinational team with 48 nationalities creating the future of automation
- Medical insurance
- Learning&Development budget
- 25 days of vacation, 24th&31st Dec company holiday
- RSUs grant for a newborn child
- Gym pass
- Meal and transportation tickets
- Family leave program, offering 24 weeks of paid leave for main carers and
12 weeks for supporting carers
- Carers leave programmes

**What we stand for**:
**We roll together - **We embrace different ideas to grow together and create powerful solutions.

**Customer impact first -** We empower our customers to succeed, aiming for sustainable impact.
- ** Game on - **We're explorers at heart: play is our fuel and creativity has no limits.

For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.

Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.