Global Process Manager, Commercial Operations

**At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.**

**Global Process Manager, Commercial Operations**

**Position Purpose**

The position’s purpose is to maintain truly standardized and efficient processes in the area of CATI. In order to ensure that business process outcomes are in line with O2C’s strategic goals.

For assigned processes in scope, the incumbent is responsible for Bayer divisions PH/CH with clear end-to-end process ownership.

Working closely with the divisional, country and Accenture stakeholders, the incumbent will contribute to enhancing the customer experience by understanding the requirements of Bayer’s customers, and accordingly support evaluation, design, execution, measuring, monitoring and developing processes and system standards within the assigned area.

Jointly with the global community and the Global Process Owner (GPO) the incumbent ensures best practice sharing across countries / markets and divisions and defines and implements continuous improvement measures into the process that can impact results, enhance profitability and assist to meet Bayer’s business objectives. Being change leader the incumbent engages, inspires and empowers global community members to provide input to a continuous improvement process.

**Geographical Scope**

Global

**Major tasks and responsibilities**
- Responsible to contribute to defining, implementing and developing best in class processes, activity splits and system standards in CATI (organization, processes, systems and data) to ensure ease of doing business with Bayer, enhance customer experience and efficiency to achieve O2C’s strategic goals
- Define and review process guidelines together with the GPO in line with legal, functional leadership, business and finance requirements as well as customer and market insights gained and monitor adherence to it, also pre-approval appraisal of Desktop Procedures compliance with process guidelines
- Identify business process challenges concluding from provided KPI’s review and analysis in terms of efficiency, quality and compliance, as well as facilitate critical review of current processes for effectiveness, quality and simplification to improve operational efficiency
- Contribute to the establishment and running of a cross-functional community for the purpose of sharing best practices, to be close to the respective markets and customer needs. Key community members include representatives from Marketing & Sales, divisions, IT, Product Supply, Finance, Accenture Operations and other Accenture Stakeholders.
- Facilitate communication among key community members, coordinate initiatives for continuous business process improvements and lead improvement teams
- In a joined effort with the Accenture O2C Center of Expertise, lead the required change management, not limited to but especially focusing on operational teams - both local, global and regional
- Contribute to Bayer’s transformation programs (including roll-out of enabling technologies: SAP CCM, SAP SD, Vistex DMP, workflow and collaboration tools) in adherence with overall transformation objectives, adjust overall process design, monitor changes according to our Global Blueprint and to the insights gained in transitions processes in terms of efficiency, quality and compliance and propose respective measures
- In a joined effort with Center of Expertise, act as Demand Owner for process change management via the Demand Management Process

**Value added**
- Change and innovation driver, fostering and facilitating overall process quality, leading to a better customer experience as well as standardized and efficient processes
- Identify and realize synergies across countries with the same market requirements
- Identify risks and issues in business processes and systems
- Assist in promoting the implementation of best practices
- Ensure compliance with internal and external regulations
- Share best practice of the relevant processes across organization
- Contribute to develop a global CATI strategy

**Contribution context**
- Individual Contributor
- Team Member

**Work relation**
- Internal_
- Global O2C organization
- Global and (Sub-)Regional SCM organizations of CH and PH
- Local SCM & O2C organizations
- Accenture Operations (incl. Center of Expertise)
- Accenture Business Transformation / Global Delivery Manager
- IT and Strategic Partners
- Divisional country and regional leadership (SBR, CDH, BU