It- Regional Support Engineer

Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages. Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility. **Purpose of the role**: The regional IT engineer looks after all Trivium locations in his/her respective region. The Regional IT engineer is the first point of IT contact for all local User questions, both IT and OT related. Primary tasks are to provide support, assist users, support business processes through IT and deliver IT services in accordance with company policies and guidelines. **Your responsibilities**: - Responsible for providing first and second level support and continuous improvement of IT and OT services. - Provide general IT support and serve as a single point of contact for multiple locations and users. - Monitors and maintains computer systems. - Act as a key contributor to ensure successful deployment of onsite (IT) projects. - Troubleshoot problems and (as needed) coordinate/assist in remediative activities. - Act as IT keyperson for communication between the regional users/location and other IT functions. - Responsible for providing first and second level support and continuous improvement of IT and OT services. - Provide general IT support and serve as a single point of contact for multiple locations and users. - Monitors and maintains computer systems. - Act as a key contributor to ensure successful deployment of onsite (IT) projects. - Troubleshoot problems and (as needed) coordinate/assist in remediative activities. - Act as IT keyperson for communication between the regional users/location and other IT functions. **This role will suit you if you have the following**: - 3+ years of relevant industry experience with a focus in manufacturing environments and systems is preferred. - Experience working in an IT ticketing system such as ServiceNow is preferred. - Ability to work in a collaborative global team. - Natural problem solver with the ability to prioritize tasks under pressure. - Advanced graduate degree and excellent academic record (e.g. Master) Relevant domain certifications - Educational background and experience in IT/OT, Security, and Solution Engineering in Enterprise environments - Strong English and Spanish verbal and written presentation skills - Strong skills in stakeholder management, influencing, and Communication - Requirements management and development - A valid driver's license and ability to travel to all sites within the region when required **The benefits you will enjoy**: - Start-up mentality with over 100 years of experience. - A company where sustainability matters. - Global working environment. - Lean team with knowledgeable and supportive colleagues. - Room to be creative, try new things, and push the envelope. - Winning mentality BRINGING YOUR TRUE SELF TO WORK To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That’s why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and It’s business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.