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Concierge

hace 2 semanas

Eivissa, España DESTINO A tiempo completo

**Description**:
In Pacha Group, we are looking for a CONCIERGE, tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued.
- Maintain up to date files on pending and confirmed reservations in case of incident
- Maintain a clean, organized, and well-ordered workspace, tools, and any other elements under your care.
- Generate incident reports at end shifts detailing all incidents during actual work period and send to all department heads.
- Attend to all dealings and necessities pertaining to front of house
- Coordinate transfers between hotel and airport
- Recommend additional services to client and confirmed reservations in case of incident.
- Advise and push sales of different additional services: boat charter, transfers, luxury car rental, windsurf
- Focus on commission based additional services in order to reach department objectives.
- Handle phone calls asking for further information regarding hotel, and/or events held in hotel.
- Advise and push sales pertaining to rest of Pacha Group
- Manage guest relations with clients staying in VIP rooms, suites, media exposure, birthday celebrations, honeymoons, anniversaries, and daily follow up on all aspects relating aforementioned
- Execute assigned tasks promptly, diligently, and taking appropriate safety precautions
- Knowledge of quality and prevention policies.
- Knowledge of general company objectives and specific to business unit.
- To ensure, within our available resources, maximum guest satisfaction during their stay.
- Fully comply with internal procedures.
- Knowledge of Pacha Group
- Participation in recurring departmental meetings.
- Promote internal communication and use appropriate channels as set forth by the company (notice boards, suggestion box, meetings).
- Keep managers apprised of incidents and developments.
- Knowledge and compliance of established internal company policies, and in any event, to act in acquiescence of instructions given by superiors, and the professional work ethic of the job.
- All duties assigned by direct superiors.
- To participate in all procedures relating to prevention that take place which are directly related to your department as well as all procedures that are assigned by direct superiors.
- Maintain a clean, organized and well-ordered workspace, tools, and any other elements under your care.
- To cooperate in extinguishing of fires and provide first aid to any victims of workplace accidents

**Requirements**:

- Bilingual in English and Spanish
- Exceptional customer services and people skills
- Orientated to detail and good listeners
- At least 1 year previous customer service
- Front desk 5 star hotel or similar
- Degree in Hospitality or similar

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