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Supply Performance Manager
hace 2 semanas
Preply is a global language learning marketplace, connecting 50,000+ tutors with millions of learners from all over the world. Since the company launched in 2012, students have signed up to more than 15 million lessons.
Backed by some of the world's leading investors, Preply is on a mission to shape the future of effective learning. Fueled by a belief that live engagement with a teacher is still the most effective way to learn a new skill, Preply is building a personalized learning space that will enable individual learners to reach their goals in the fastest way possible.
Powered by a tenfold increase in revenues over the last three years, **Preply is now leading the online language tutoring segment globally and has 400+ employees of over 50 nationalities based across Barcelona, Kyiv and the US**. Preply is driven by a culture of experimentation and data-driven learnings, focused on building best-in-class consumer and enterprise products.
**Supply Performance Manager Mission**:
Preply is looking for a Supply Performance Manager to join the Tutor Operations department. This position is a cross between data analysis and project management, where you will play a critical role in the further enhancement of our learner experience by empowering, coaching and up-skilling our tutors. You will be directly impacting our promise to provide the best online learning experience through our tutors and product.
The two main components for this position:
- Data Analysis: Analysis of tutor performance through specific KPIs, tutor segmentation and other ad-hoc analysis
- Project Management: Identify, strategize and implement initiatives to improve tutors performance by collaborating with multiple stakeholders (product, CRM, training, and other teams)
**As Supply Performance Manager you will**:
- Create and review tutor performance reports and identify tailored training and recommendations to improve tutors' performance based on their student's experience and behaviors on the platform
- Drive various projects on improving the tutors performance by working with the Product, Data, Tutor Training, CRM and many more teams
- Develop analytical frameworks and models for improving tutor quality
- Bring innovative, data backed ideas of process improvements that will have a positive impact on the overall tutor quality
**What we are looking for**:
- At least 1 year of experience in Data Analytics, Business Analytics or Project Management;
- Experience in marketplaces, e-commerce or consultancy;
- Experience using SQL;
- Project and stakeholder management skills;
- Results oriented, analytical mindset to re-think our processes;
- Analytical skills, ability to understand & synthesize data;
- Outstanding written and verbal skills in English
- Experience working in a fast paced environment
**W**hat we offer**:
- An opportunity for personal and professional growth, supported by high functioning teams, stellar investors and the exciting challenges that come with joining a company at the start of its growth trajectory;
- An environment free of bureaucracy and corporate constraints; a culture where your opinion is highly valued and appreciated;
- An open, collaborative, dynamic and international culture;
- A competitive financial package, with generous leave allowance and health insurance.
**Our values**:
- **Human**: We speak honestly and directly with compassion and radical candor. We believe every interaction should be friendly, personalized, diverse and inclusive. Above all, we believe fun should be apart of everything we do
- **Learners Obsession**: We put our learners first by asking for feedback and analyzing the data to build products they love.
- **Hungry**: Our will to win is unmatched. We make bold, data-informed decisions, to quickly deliver value to our customers. We dare to dream big, think like co-owners, and go the extra mile to hire others who share our champion spirit.
- **Humble**:We keep our egos low, constantly learn, and trust in data to make smart decisions. We know that our knowledge is imperfect and incomplete, but not stagnant. There's always more to learn from each other, our customers, and the world around us.
- **Curious**: We are lifelong learners. Our curiosity helps us to view tough situations more creatively. We kill the noise and go deep on insights. We face challenges head on, and consistently seek opportunities to learn more.
- **Hackers**: We're obsessed with our customer's problems. We focus on what matters, design with pragmatism, and move with incredible speed to create simple, creative, and scalable solutions.scalable solutions.
**Diversity, Equity, and Inclusion**:
