Guest Experience Agent

hace 2 semanas

Barcelona, España Conservatorium Hotel A tiempo completo

Guest Experience Agent
- JR-03582
- Rooms
- Full time
- Permanent
- Mandarin Oriental, Barcelona

**Guest Experience Agent**

Mandarin Oriental, Barcelona is looking for a **Guest Experience Agent** to join our **Guest Experience / Front of House** team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudí.

The hotel has 120 rooms and 28 suites, uniquely decorated by Patricia Urquiola, along with a 2 Michelin star restaurant, cocktail bar, indoor garden Mimosa, pool terrace and a world-class Spa.

**About the job**:
Based at the Mandarin Oriental, Barcelona within the **Guest Experience Department**, the **Guest Experience Agent** is responsible for creating memorable experiences and ensuring that all guest needs and expectations are anticipated and exceeded. The Guest Experience Agent reports to the **Guest Experience Manager**.

As Guest Experience Agent, you will be responsible for:

- Welcoming and assisting guests throughout their stay, ensuring a seamless and personalized experience.
- Anticipating guest needs and offering proactive, thoughtful service.
- Managing guest requests and preferences, ensuring they are communicated and delivered across all departments.
- Coordinating special occasions, amenities and tailored experiences for guests.
- Supporting Front Office and Concierge teams to ensure service consistency.
- Maintaining accurate guest profiles and updating the system with relevant details.
- Handling feedback and resolving issues efficiently and professionally.

As Guest Experience Agent, we expect from you:

- Strong passion for luxury hospitality and personalized guest service.
- Excellent interpersonal and communication skills.
- Highly responsible, reliable and detail-oriented.
- Ability to remain calm and courteous under pressure.
- A natural team player who enjoys working in a multicultural environment.
- Previous experience in a luxury hotel environment (minimum 2 years).
- Fluency in English and Spanish; additional languages are an advantage.

**Our commitment to you**:

- Learning & Development opportunities tailored to your career growth.
- MOstay programme with complimentary and special staff rates worldwide.
- Health & Wellness initiatives, including weekly physiotherapy sessions.
- Complimentary meals in the staff canteen and clean uniforms provided.
- A fun, young and multicultural work environment.
- Coffee corner, birthday leave, staff events and team-building activities.
- Career development opportunities within Mandarin Oriental Hotel Group.

Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances.

**We’re Fans. Are you?

  • Guest Experience Agent

    hace 6 días

    Barcelona, España Conservatorium Hotel A tiempo completo

    Guest Experience Agent- - JR-03582RoomsFull timePermanentMandarin Oriental, Barcelona- **Guest Experience Agent** - Mandarin Oriental, Barcelona is looking for a **Guest Experience Agent** to join our **Guest Experience / Front of House** team. - Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect...

  • Guest Experience Agent

    hace 2 semanas

    Barcelona, España Mandarin Oriental Hotel Group A tiempo completo

    **Guest Experience Agent** Mandarin Oriental, Barcelona is looking for a **Guest Experience Agent** to join our **Guest Experience / Front of House** team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of...

  • Guest Experience Agent

    hace 6 días

    Barcelona, España SLS A tiempo completo

    **Company Description** SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage...

  • Guest Experience Agent

    hace 3 semanas

    Barcelona, España Nobu Hotel Barcelona A tiempo completo

    Resumen del puesto:El/la Guest Experience Agent es responsable de atender llamadas entrantes y dirigirlas a las habitaciones de los huéspedes a través de la central telefónica o hacia el personal o departamentos del hotel.Desplácese hacia abajo para encontrar una descripción detallada de este trabajo y lo que se espera de los candidatos. Envíe su...

  • Guest Experience Agent

    hace 22 horas

    Barcelona, España IHG A tiempo completo

    **Acerca de nosotros** Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 156 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: - Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your...

  • Guest Experience Agent

    hace 3 semanas

    Barcelona, España Nobu Hotel Barcelona A tiempo completo

    Resumen del puesto: Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura. El/la Guest Experience Agent es responsable de atender llamadas entrantes y dirigirlas a las habitaciones de los huéspedes a través de la central telefónica o hacia el personal o...

  • Guest Experience

    hace 5 días

    Barcelona, España Meliá Hotels International A tiempo completo

    Una reconocida cadena hotelera en Barcelona busca un Guest Service Agent para atender las solicitudes de los clientes y asegurar su satisfacción en cada estancia. Este rol incluye personalizar la experiencia de los huéspedes y gestionar incidencias. Se valoran habilidades en atención al cliente, adaptabilidad y técnicas de upselling. Además, la empresa...

  • Guest Experience Expert

    hace 5 días

    Barcelona, España Marriott International, Inc A tiempo completo

    **Additional Information** DNI/NIE required **Job Number** 24055415 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Barcelona Hotel, Pau Claris 122, Barcelona, Barcelona, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Guest Experience Expert

    hace 5 días

    Barcelona, España Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25117433 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Barcelona, La Rambla 111, Barcelona, Barcelona, Spain, 8001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want...

  • Guest Experience Expert

    hace 6 días

    Barcelona, España Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25016150 **Job Category**Rooms & Guest Services Operations **Location**Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want...