Guest Experience Agent

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.

The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.

Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.

In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, business meetings...

Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views.

The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.

We are currently looking for new talent to join the Front of heart department as Guest Experience Agent.

**What will be the main functions you will perform in your position?**
- Communicate all special requirements of the guests to all relevant departments.
- Attend to the Operations meeting.
- Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through.
- Establish individual guest’s preferences and provide the service accordingly.
- Check arrival and departure reports for a better handling and anticipation of guest needs.
- Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
- Escort guests to their room and familiarize them with the room facilities.
- Attend to specific guest’s requests ensuring efficient and proactive service.
- Lobby coverage.
- Attend hotel site inspections and familiarisation trips as requested.
- Assist the Concierge duties when needed.

Perform any other reasonable duties as required by management.

**What kind of talent are we looking for this position?**
- We are looking for a person with good customer orientation.
- To be used to work in a team and like to learn from multiculturalism.
- The person who joins us must be committed and professional.
- We are looking for someone who is responsible and reliable.

**What do we offer our talent when working at Hotel Mandarin Oriental, Barcelona?**
- We have a Canteen with a different menu every week, so you can eat during your work shift.
- We have a learning platform where you can be trained in the courses you are interested in.
- Our laundry team will provide you with a clean and ironed uniform whenever you need it.
- Our working environment at the hotel is young, fun and multicultural.
- Complimentary stays and special staff rates.
- You can have a tea or coffee whenever you want in our Coffee corner.
- Be part of a company with worldwide recognition.
- Join a team with a passion for service and luxury.
- You will have at your disposal an electric kick scooter & bike parking.
- We organize staff parties and team buildings throughout the year.
- We offer options for growth and / or projection within the group.
- Enjoy your birthday, free to spend it with whoever you wish.

Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.