Snr. Director, Enterprise Account Management

**Snr. Director, Enterprise Account Management**

**French/ Spanish or Dutch native plus fluent English required**

Company Overview

Thomson Reuters is a global leader in providing essential news, information, and software solutions to the world’s professionals, enabling them to make informed decisions and run better businesses. Our Trade, Tax and Legal Software division is dedicated to delivering cutting-edge solutions that empower professionals and businesses to navigate the complexities of tax, trade and legal compliance and reporting with confidence and ease.

**About The Role**

**Leadership and Strategic Planning**:

- Develop and implement a comprehensive account management strategy and business plan aligned with the Corporates segment's strategy in collaboration with cross-functional teams.
- Lead the strategy and drive operational excellence in an assigned territory or market segment.
- Oversee the development and execution of strategic account plans to achieve sales targets, drive growth maximize revenue from existing customers and expand the customer base.
- Act as a customer advocate within the company, championing their needs and fostering a customer-centric culture.
- Build (where applicable), lead, mentor, and manage a high-performing account management team, fostering a positive and results-oriented environment that promotes collaboration.
- Establish clear goals, KPIs, and performance metrics for the team, providing regular feedback and coaching to drive individual and team success.
- Accurate and timely forecasting for assigned territory or market segment.
- Provide market and competitor feedback, to inform and influence pricing strategies for new products, existing portfolio and customer retention.
- Develop next generation of leaders through effective coaching on skills and mindset/leadership attributes.
- Identify key competitors in designated regions and potential acquisition targets, to inform central strategy teams.

**Customer Acquisition and Growth**:

- Develop and drive new customer acquisition and expansion through strategic sales initiatives and account-based marketing campaigns.
- Lead the team in identifying, pursuing, and closing new sales/new logo opportunities within an assigned territory or market segment.
- Identify and capitalize on upsell and cross-sell opportunities within the existing customer base, driving revenue growth and deeper customer relationships.
- Drive the sales and renewal process for existing customers, ensuring high retention rates and proactively identifying and addressing any risks to customer retention.
- Ensure a strategic product mix across the assigned team to achieve company revenue goals and sustainable growth.
- Establishing strategic partnerships to drive growth and success in collaboration with the Partnership & Alliances team.

**Customer Relationship Management**:

- Foster strong, long-term relationships with key customers and stakeholders, building trust and credibility through consistent communication and exceptional service.
- Ensure high levels of customer satisfaction and loyalty by addressing customer needs and concerns promptly and effectively.
- Collaborate with the Customer Success Leader to ensure a seamless customer experience, contributing to customer retention and expansion of the full product portfolio.

**Customer Engagement**:

- Actively participate in customer meetings and presentations to support complex sales opportunities and provide valuable insights.
- Collaborate closely with customers to thoroughly understand their business needs, challenges, and goals.
- Present tailored solutions to customers, demonstrating how our products and services can effectively address their specific problems and drive value.
- Participate in key customer business meetings to ensure alignment with customer goals and objectives, demonstrating a deep understanding of their business.

**Collaboration with Solution Consultants and Professional Services**:

- Partner effectively with solution consultants/ pre-sales team to develop tailored solutions that precisely meet customer needs and requirements.
- Coordinate seamlessly with professional services teams to ensure timely and successful implementation of solutions, guaranteeing customer satisfaction.

**Partnerships & Alliances Collaboration**:

- Collaborate with the sales team and the Partnerships & Alliances team to develop and execute go-to-market campaigns with strategic partners.
- Participate in joint strategic account planning sessions with the sales team and targeted partners, fostering strong relationships and maximizing partner engagement.
- Develop strong relationships with key partners, ensuring that the partner attach metric is consistently met or exceeded.

**Product, Marketing and Strategy**:

- Partner and collaborate with Industry & Product Specialists to use market knowledge and influence to develop and execute impactful product marketing campaigns to achieve pipeline