Empleos actuales relacionados con Services Engagement Manager - Barcelona - Veeva Systems
-
Engagement Manager
hace 2 días
Barcelona, España Salesforce A tiempo completo**Job Category**:Customer Success Group **Job Details**:**We are recruiting for 2 different roles**: **Role 1**:Engagement Manager **Location**:South Africa **Role 2**:Engagement Manager, Mediterranean Middle East & Africa (MMEA) **Location**:Italy, Spain, Portugal **Department Description** At Salesforce, there is nothing more important than the...
-
Customer Engagement Manager
hace 11 horas
Barcelona, España Ubique Systems A tiempo completoRole - Customer Engagement ManagerFull Time roleWork Location - Sant Cugat , Barcelona ( Complete 5days Onsite)We are seeking an accomplished and strategic Customer Engagement Manager to join our dynamic team providing technology & operation support services to key strategic customers in the Hi-Tech space.Requirement:• Proven track record of managing...
-
Customer Engagement Manager
hace 10 horas
Barcelona, España Insight International (UK) Ltd A tiempo completoRole: Customer Engagement Manager Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud. Location: Barcelona, Spain (Hybrid) Job Type: Permanent We are seeking an accomplished and strategic Customer Engagement Manager to join our dynamic team providing technology & operation...
-
Customer Support Manager
hace 5 días
Barcelona, España EcoVadis A tiempo completoCompany Description_ Work smart, have fun and make an impact!_ **EcoVadis is the leading provider of business sustainability ratings.** Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical...
-
Engagement Manager con Certificado de Discapacidad
hace 1 semana
Barcelona, España Salesforce A tiempo completo**Job Category**:Customer Success Group **Job Details**:**Department Description** At Salesforce, there is nothing more important than the success of our customers! Salesforce Professional Services, operating in the Salesforce Customer Success Group (CSG) are a team of trusted advisers, fundamental to the success of our customers. We help customers unleash...
-
Customer Engagement Manager
hace 2 días
Barcelona, Barcelona, España Insight International (UK) Ltd A tiempo completoRole: Customer Engagement ManagerLocation: Barcelona, Spain (Hybrid)Job Type: PermanentWe are seeking an accomplished and strategic Customer Engagement Manager to join our dynamic team providing technology & operation support services to key strategic customers in the Hi-Tech space. In this pivotal role, you will be responsible for managing $25 Mn to $50 Mn...
-
Customer Engagement Manager
hace 20 horas
Barcelona, España Insight International (UK) Ltd A tiempo completoRole: Customer Engagement Manager Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud. Location: Barcelona, Spain (Hybrid) Job Type: Permanent We are seeking an accomplished and strategic Customer Engagement Manager to join our dynamic team providing technology & operation...
-
Customer Engagement Manager
hace 1 día
Barcelona, España Insight International (UK) Ltd A tiempo completoRole: Customer Engagement Manager Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud. Location: Barcelona, Spain (Hybrid) Job Type: Permanent We are seeking an accomplished and strategic Customer Engagement Manager to join our dynamic team providing technology & operation...
-
Engagement Lead
hace 2 semanas
Barcelona, Barcelona, España KLB | España A tiempo completoDesde KLB buscamos a un Procurement Services Engagement Lead para nuestro cliente del sector farmacéutico, ubicado en Barcelona.Se ofrece un contrato laboral indefinido por parte de KLB y un proyecto de 18 meses con posibilidad de continuidad en casa del cliente.El trabajo será hibrido. La política global es 3 días en la oficina (uno tiene que ser un...
-
Barcelona, España Amazon A tiempo completoEngagement Manager, Engagement Management and Delivery ExcellencePor favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.Job ID: 3076760 | Amazon Web Services Japan GKAWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure...
Services Engagement Manager
hace 2 semanas
Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a
**Public Benefit Corporation**, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
**The Role**
The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva CDMS Implementation. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success for small, medium, and enterprise Vault CDMS implementations. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.
Utilizing their own clinical trial systems experience and Veeva product knowledge they will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. Delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendation and strategic alignment of the team prior to project start.
**What You’ll Do**
- Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
- Set client and internal stakeholder expectations correctly with a focus on long-term success
- Provide awareness and alignment with the partner ecosystem
- Position support, training, and other solutions that may be needed for a successful customer experience
- Travel estimate: Less than 25%
**Requirements**:
- 5+ years experience delivering consulting services, including involvement in selling services
- Minimum of 2 years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
- Experience of implementing EDC systems for a cross-section of customers, small and large pharma and CROs
- Understanding of the data capture for clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases
- Proven success in selling services
- Ability to engage audiences of varying perception levels
- Collaborative and consultative work style
- Ability to travel
**Nice to Have**
- Experience in interpreting clinical protocols and translating requirements into software specifications including writing and reviewing technical documentation
- Life Science, computer science or related degree
- SaaS/Cloud experience in the delivery of clinical trials
RemoteSpain
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
