Customer Success Manager

**About us** Avantio, with more than 20 years of experience, is one of the world leaders in technology solutions for holiday rentals. It is an innovative and rapidly growing sector that is displacing hotels as the preferred form of accommodation. Based in Valencia and with sales teams in the USA, in Avantio you will discover a highly qualified team, made up of top-level professionals, in an international environment. **Description**: The Customer Success department is a key player, as it is an opportunity generator in customer relationship management. This department comes into play once our product has been sold, and works towards the success of the product and the benefit of the customer. Therefore, the main goal of the Customer Success Department is to understand in depth the business of our partners, knowing exactly which of our products can help them develop their business. On the other hand, it will be oriented to increase software adoption among customers increasing their loyalty, so that their business is strengthened. The Customer Success Manager role will have the following **functions**: - Customer Relationship Management. - Satisfaction, usage and consumption tracking. - Identify sales opportunities. - Continuous training. - Critical problem solving through internal resources: one responsibility of the PSM is to act as an internal ambassador for the partner, working with them to help solve any challenges or problems that may occur. - Developing and executing partner success plans in collaboration with marketing, as well as tracking and reporting on key metrics to ensure adoption and success. - Collaborate with marketing by identifying and documenting customer success stories. **What are we looking for?** - 2- 3 years of work experience in account management, sales or customer service. - Native or bilingual in Portuguese** **and English. **Useful**: - If you know any other language like Spanish, French, Italian, etc is a definitely a plus. - Familiarity with B2B and sales processes. - Attention to detail, strong organizational skills and a focus on the quality of work. - Strong social skills. **What do we offer?** - We are a leading global provider of solutions, services and technological tools for holiday rentals with a stable projection. - Stable full-time contract. - Salary: 18 - 22k + bonus. - Training provided by the company. - Flexible working hours. - We currently have a hybrid working system, which means that we come two days a week and three days of telework. - Possibility to build a long-term career. We offer you activities, tasks and responsibilities that will allow you to grow professionally and personally. - Flexible remuneration plan. - Work-life balance: childcare allowance, afternoon off for children's birthdays and support during their first days at school :) - Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company) or you can travel to work with colleagues free of charge. - A dynamic and multicultural environment, with more than 24 nationalities to get to know. - The opportunity to work in a young and international team. We currently have 120 employees, with cultural diversity. - Attractive facilities and atmosphere: lounge areas with sofas (ping-pong table, table football...), fully equipped cafeteria (coffee, fresh fruit...) and a roof terrace with interesting views. We have fun ️ - Employment advice: a small guide to help you with all your documentation (NIE, social security number or how to register in a place...). At Avantio we look for people who identify with our values: we care, we constantly help each other, we communicate a lot (both internally and with our clients and partners) and we learn from each other. We want you to make this project yours too We provide the necessary tools and opportunities to grow professionally. You will be challenged so that you can develop your professional career and this will lead to the growth of the company. In other words, "the sky's the limit". If all this describes you and you want to work in a young, international company with these values, don't hesitate to apply **Departamento** - Partner Success**Locations** - Valencia**Remote status** - Hybrid Remote**Employment type** - Full-time