Global Business Process Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Position Purpose
- The purpose of this position is to evaluate and make improvements to business processes for Asset Productivity.
- The role is to ensure the efficiency of business operations and create and implement changes or improvements as needed, aligning processes with the organization's strategic goals, designing, and implementing process architectures, establishing process measurement systems that align with organizational goals, and educating and organizing managers so that they will manage processes effectively.
- Strong focus is required on standardization and best practice sharing. Will have strong interaction with AP leaders in the regions.

Scope

Work collaboratively across all departments/functions and regions to help improve the management of Asset Productivity business process’s. The aim is to focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the Asset productivity to meet its business objectives and goals. Help identify and create a business process, which is a formalized set of tasks and activities that helps accomplish specific business objectives.

Measures
- Continuous business process improvements.
- Clear standard and new ways of working to be imbedded into everyday tasks.
- Positive impact on all Asset Productivity Control KPI’s and Metrics.

Major/Key Accountabilities
- Develop initiatives for continuous business process improvements.
- Develop best practices for business process improvements.
- Design, develop and implement business processes to achieve organization goals.
- Track and communicate status of business initiative projects to management.
- Assist in budget planning, resource allocation, and schedule to implement process improvements.
- Plan, implement and monitor business process changes for projects.
- Assist in making business decisions relating to system implementation, modification, maintenance, etc.
- Develop and maintain business process documentations that will be used as reference for preparing test cases, training documents, etc.
- Update business processes to meet changing business needs.
- Present analyses, solutions and business cases to senior management.
- Coordinate with cross-functional team to develop business process requirements
- Manage risks, interdependencies, issues and coordinate corrective actions for the projects
- Best practice sharing coordination in terms of processes optimization

Challenges/Problem Solving

Problem solving relates to the requirement in the role to analyse, reason and arrive at conclusions to solve problems. This can be range between routine and patterned (day-to-day within procedures) or more complex in nature requiring analytical and innovative solutions. Scope is global process’s that effect regional bias so dealing with ambiguity is important. Dealing across different time zones, cultures, points of view etc

Authority/ Decision Making

Examples include:

- Support in Purchasing decisions around data, systems or tools
- Process problems or decisions effecting certain regions, etc.
- Working autonomously or having a disrupted level of line manager support with differing location and/or time zones
- Working in a matrix environment
- Recommend / propose and implement proposals on process, standard operating procedures, new ways of working.

Key contacts

Across multiple functions and roles, several layers of management including senior manager.

Multiple service providers

**Qualifications**:
Undergraduate degree from leading institution;

Essential Qualifications: Six sigma / lean methodology, Project Management

Desirable Qualifications

Experience
- Business process management that involved controlling, monitoring, measuring, executing, designing, and evaluating business processes within an organisation or function.
- Demonstrated experience in involved in improving business process management /change management through effective innovation in process identification, enhancement, or execution in practically departments and or organization.
- Successful