Salesforce Administrator

What is the job?

We are looking for a passionate Trailblazer (aka Salesforce Administrator) to join our IT team supporting our International Markets function.

As Salesforce Administrator you will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs.

**About you**:
You will have excellent technical and communication skills and will interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly.

What will a normal day look like?

Production Support

Own and manage Salesforce Production Support Queues on Salesforce and ServiceNow
As required, coordinate across multiple support teams if the incident relates to non-Salesforce components
Reach out to vendor support if necessary
Maintain service level agreements and high customer satisfaction scores
Monitor integration points to ensure inbound and outbound messages are being received and sent correctly
Monitor the shared inbox which receives platform error messages and resolving issues identified
Maintain documentation of known problems and solutions
Create and maintain reports using Salesforce Reports and Dashboards
Assist with sandbox and certificate management

Platform Health

Proactively monitor platform health with Salesforce and other tools
Proactively monitor data health, creating and running monitoring reports to identify data quality, consistency and integrity issues. You will diagnose root cause and work with the business leads to resolve via training or fixes
Administration of Salesforce reference data
Carry out security compliance activities
Proactively identify areas for improvement

Ideally you will have experience in

Providing 2nd and 3rd line support of salesforce service cloud (Lightning)
Diagnosing issues from error codes, logging, de-bugging in process builder, workflows, apex, objects, FLS, etc.
Analysing problems to enable effectively triaging problems and providing resolutions
Prioritizing workload and assist where needed without direction
High level of attention to detail, excellent organizational skills, ability to multi-task
Salesforce Administrator Certification
Understanding of databases (SQL, Entity Relationships etc.) is desirable
Knowledge of Unix and ETL tools and concept
Experience in creating accurate reports and analysing data to maintain quality

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.