Data Entry Team Lead

Hello
Factorial is looking for a detail-oriented and process-driven Data Entry Team Lead to oversee and scale our data operations; ensuring accuracy, efficiency, and alignment across teams during customer onboarding and beyond.
Before digging into much details...
Factorial bets for potential and growth, so we currently evaluate all seniority levels; Junior, Mid & Senior, as we believe diversity and collaboration are the key for rocking the world
The Role
As Data Entry Team Lead, you will oversee and coordinate the operations that ensure accurate data handling during customer onboarding and ongoing service. Your mission is to combine technical acumen, structured processes, and team leadership to guarantee quality, efficiency, and scalability.
You’ll lead a team of specialists while actively collaborating with customers and internal stakeholders, translating data requirements into streamlined, reliable workflows. This role is key to the success of our onboarding experience, especially for our most complex implementations.
What will you be doing?
Team Leadership & Coordination
- Lead, coach, and mentor a team of Data Entry Specialists—setting the bar high for quality, ownership, and growth.
- Manage daily operations: prioritize, delegate, and monitor progress to ensure tasks are completed on time and with precision.
- Track accuracy and team output through regular quality checks, performance reviews, and continuous feedback loops.

Customer Collaboration & Data Scoping
- Join onboarding and support calls with customers to define data requirements and set the right expectations—especially critical for XL account migrations.
- Translate complex customer needs into structured, scalable data workflows for your team.
- Act as the data go-between across teams—from onboarding and support to product and engineering.

Process Optimization & Technical Support
- Define, document, and evolve SOPs and best practices for data collection, validation, and input.
- Continuously evaluate tools, scripts, and automations to streamline data workflows and reduce manual load.
- Partner with Product & Engineering to flag recurring issues and propose improvements to internal tooling.

Quality Assurance & Reporting
- Investigate and resolve data inconsistencies through structured root cause analysis and corrective actions.
- Create and maintain dashboards to monitor productivity, error rates, and processing timeframes.
- Own the internal documentation for all data ops processes and updates.

Your Profile
- Degree in Information Systems, Engineering, or a related field (or equivalent hands-on experience).
- 3-5 years in data operations, onboarding, or technical services
- preferably in a SaaS environment.
- 1-2+ years of experience leading a team or managing data-related projects.
- Proven experience handling structured data imports, templates, and databases.
- Strong command of Excel, CSV, JSON, and XML.
- Confident in explaining technical processes to non-technical stakeholders; especially during customer calls.
- Familiarity with CRM, ERP, or HRIS systems (Salesforce, BambooHR, Factorial, etc.).
- Experience using SQL, scripts, or automation tools (Zapier, Python, etc.) to make data magic happen.
- Detail-oriented with strong organizational skills, and a passion for scalable, repeatable processes.

Perks of being part of our team
- Save expenses with Cobee and get your salary in advance with Payflow
- TaxDown to simplify your taxes and maximize your savings
- Healthy life with Gympass and Alan as private health insurance
- Language classes with Yolk Academy & Factorial Language exchange
- Syra and Apeteat discounts
- Breakfast in the office, organic fruit and free caffeine and theine
- Flexible schedules ⏰, pet Friendly and no dress code

Is this you? Come rock the world with us
About us
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +1200 people in Barcelona, Brazil and Mexico offices.
Our Values
- We own it: We take responsibility for every project. We make decisions, not excuses.
- We learn and teach: We're dedicated to learning something new every day and, above all, share it.
- We partner: Every decision is a team decision. We trust each other.
- We grow fast: We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our website
We #betonpeople
\#LI-IE1