Audio Visual Collaboration Global Emea

Business Overview

The **BNP Paribas Group** is one of the largest international banking networks, with a presence in 72 countries. The organisation is an international financial services group, with in excess of 202,000 employees with solid roots in Europe, a significant and growing presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

The **BNP Paribas Group** is organised around two main activities: Retail Banking & Services and Corporate & Institutional Banking (CIB).

**MADRID IT Platform**

The CIB IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.
- Context and Role summary

The Video Conferencing Global Team Leader is responsible to oversee of all audio-visual infrastructure, audio-visual rooms, and event spaces. Deliver the global strategy for AV solutions across all the regions and work closely with the regional team leaders. Own the service, drive the global catalogue, the service and manage user and corporate communications expectations. Providing direction and support to all BNP Paribas AV teams worldwide. This role will be the key point of contact for all AV, studio, and Event solutions across CIB globally.
- Position - Tasks & Key Responsibilities
- More than 5 years of experience as manager/leader
- Strong Leadership
- Global mind-set
- Fluent in English
- Function as global leader, provide technical guidance and assistance to regional team leaders, and support teams.
- Leads and manages a team of Cisco Collaboration Engineers.
- Provide expertise on projects; designing; implementing; supporting critical networks and complex converged infrastructures.
- Provides strategic and tactical guidance for excellence and aligned execution of Collaboration services.
- Oversee, manage, and provide technical guidance and training to AV technical staff for the safe and efficient installation and successful operation of equipment
- Maintain the overall design of the A/V systems and ensure audio-visual conferencing technologies meet business requirements.
- Maintain system documentation, as-builds, service manuals, and knowledge base articles for the support of each system. Develop and implement training materials.
- Acts as escalation point in addressing customer issues and ensuring effective and long-term problem resolution.
- Work with partners, engineers, and other practice group leads
- Communicate project status and team positioning to the Global Head of Telecom. Produce reports as requested.
- Produce service installation and configuration standards and checklists.
- Provide documentation standards and templates to the delivery team. Ensure consistency across practices.
- Work closely with PMO and regional team leaders to manage delivery resource allocation/conflicts.
- Must be able to multitask on numerous projects while overseeing successful outcomes.
- Interacts regularly with Business Development Managers and Solution Architects to provide guidance and direction relative to solution approaches, delivery model options, and technical strategies.
- Maintain a comprehensive understanding of best practices and advances in emerging technologies within the legal industry, closely matching technology solutions to the business needs.
- Open and available for Global Travel
- Professional Skills, Abilities and Experience

**Essential: expertise**
- Deep acknowledge on Cisco Videoconference technologies
- Deep acknowledge on Sharing Cloud technology
- Deep acknowledge on TEAMs videoconferencing
- ITIL
- Project management.
- Negotiation skills

**The following topics will be taken into consideration**:

- Minimum 5 year of experience managing teams.
- CCIE collaboration
- Experience on Live events
- Personal Attributes
- Leadership
- Time Management Skills
- Able to delegate tasks
- Good communication Skills
- Languages & Qualifications

**LANGUAGES**
- High English spoken and written fluent (C1/C2)
- French spoken and written will be valued

**QUALIFICATIONS**:

- Bachelor in Computer Science or equivalent
- ITIL Foundation certificate will be desirable
- Cisco / Oracle / Skype certifications

**PRIMARY LOCATION**

**ES-MD-Madrid**

**JOB TYPE**

**Standard / Permanent**

**JOB**

**INFORMATION TECHNOLOGY**

**EXPERIENCE LEVEL**

**At least 5 years**

**SCHEDULE**

**Full-time**

**REFERENCE**

**BNP-000888**

**APPLY**

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- (REF: BNP-000888)