Bilingual German/polish Speaking Customer Care for

hace 1 semana

Barcelona, España IT Jobs Worldwide A tiempo completo

Bilingual German/Polish speaking Customer Care for Automotive Sector

**Job details**:
**Location**

Barcelona

**Discipline**
- Customer Service**Reference**

36057

**Contact Name**

Hannah Saßmannshausen

**Job description**:
**Our client** is a worldwide leader in customer experience management and contact **centre** business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.**:
The company has more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer) and is looking for highly-skilled professionals to join as Customer Care Success & Retention Representatives.

**Responsibilities**
- Customer support related to automotive products & services (car parts, maintenance plans, guarantees, etc.) through multiple channels to subscribers interested.
- Identify customer needs and expectations and provide personalized solutions in order to keep customer satisfaction.
- Onboarding Support to new customers (doubts, incidences).
- Retention and engagement of existing customers.
- Design and implement customer retention strategies to increase loyalty and retain business by analyzing customer feedback and negotiating with them.
- Up-selling and cross-selling while attending inbound calls of existing customers.
- Constantly update our CRM system with all relevant information collected during customer service activities.

**Requirements**:

- C1 level of German and Polish plus level of English B2
- Strong customer orientation.
- Business and goal orientation.
- Previous experience and roles in the Contact Center or Back Office environments.
- Administrative and finance-related background (payments, invoicing, purchases orders, collections etc.).
- Strong negotiation skills and business orientation.
- Marketing background or social media previous experience is a plus.
- Excellent soft/ written skills.
- Negotiation skills.
- Digitalization and innovation mindset.
- Assertiveness.

**Benefits**:

- Full time position.
- Salary: 23,500 EUR gross/year basic + up to 2.350 EUR gross/year variable based on targets
- Relocation Support
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- Established career path to grow within the company.
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues and personal development.
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.

**Multilingual Jobs Worldwide**
- We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.- Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.

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