Drives Customer Technical Support Engineer

**Drives Customer Technical Support Engineer**:**
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As a Customer Technical Support Engineer, you will provide technical support according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service. Reporting to the Motion Service Drives Operations Manager, and belonging to Customer Support Center, you will be responsible for providing remote technical support using digital tools and mindset. The position involves sporadic domestic or international travelling for training purposes or punctual hands-on assistance at customer sites.

**Your responsibilities**:

- Receiving the customer requests for technical support, analyzing them and organizing/prioritizing the different actions to be performed to answer timely and adequately to each request. When required, coordinating with the resource planner to allocate other resources to solve technical support requests.
- Providing remote technical support to help customers to troubleshoot their problems, making analysis to identify the root cause of the problem, proposing solutions and making recommendations to avoid repeating the problem in the future.
- Providing remote support to customer requests during their regular activities (optimization routines for running production, installation and commissioning of new equipment, preventive maintenance, improvement projects, etc.).
- Providing digital services. Supervising the status of the digitally connected equipment and the alarms from the remote monitoring systems. Proactively contacting the customers when alarms are detected and guide them to troubleshoot and take corrective actions if required. Periodical proactive review of the monitoring systems to issue technical reports providing expert advice to improve performance or avoid future problems.
- Receiving training and keeping yourself up to date in digitals tools to be used to perform remote assistance.
- Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines
Providing internal remote technical support to ABB field service engineers or ABB Service sales engineers.
- Providing recommendations to management to improve operations and customer support.

**Your background**:

- Minimum 5 years of experience in Field Service (maintaining, commissioning, and repairing) or Technical Support activities related with Drives and Motors.
- Experience with digital tools and Industry 4.0 mindset desired
- Ability to travel to domestic and/or international sites (approximately less than 5% of the year)
- Ready to work from home office if required
- Proven leadership skills, with a collaborative, solution-focused approach and strong written and spoken communication skills
- A technical degree in electronic and/or electrotechnics
- Native level spoken and written Spanish. Fluent technical spoken and written English
- Current driving license and work permit in Spain

**Benefits**:

- Life insurance
- Flexible work practices
- Meal allowance
- Parental leave
- Sick pay
**More about us**: