Technical Support Engineer
hace 1 semana
Work cases with different issues reported by customer, asking for additional logs and command results if needed.
- Establish a diagnosis within 30 minutes after case reception.
- Diagnose the logs and information available and create a technical analysis for the field engineer to go onsite and execute.
- Assist remotely technician executing the technical analysis, supporting him for additional questions, maintaining ownership and accountability, or in some cases executing himself the Action Plan in customer premises.
- Maintains current knowledge of new product upgrades and features.
- Works with Sales team to ensure customer satisfaction and appropriate billing charges for new and existing customers in case of case not covered through our standard contracts
- Performs other duties as assigned.
- Ability to read and interpret documents such as OEM guidance documents, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to deal with problems involving several concrete variables in standardized situations.
Multinational company hardware maintenance|Technical Support Engineer - onsite interventions whenever needed
- Bachelor Degree in in Electrical/ Electronics/ Mechatronics/ Robotics Engineering.
- Minimum 3-5 years related work experience in multivendor products such as servers storages and network equipment's.
- Knowledge of Servers, Storage and Networks environment (DELL/IBM/HPE etc)
- Systems administration (Unix, Linux and/or Windows Servers) is an added advantage.
Multinational company hardware maintenance.
Oportunidades de carrera y desarrollo profesional.
The Technical Support Engineer will provide technical support to calls opened by our customers, offering log analysis and technical support as per internal processes. And attending the onsite interventions whenever needed.
Technical Support Engineer (remote + onsite)
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