Senior Strategic Account Manager

**About**:
Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

**Our mission**

**Banking belongs in business software**

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

**To learn more about us**:About Swan** ;**Our story**.**

**Job description**:
Swan is seeking a **Senior Strategic Account Manager.** Someone that will grow our business from the inside by ensuring the adoption, growth and success of our customers.

You will be in charge of managing and developing our portfolio of Swan’s customers in Spain (NB: we call them ‘partners’ at Swan). You will nurture relationships with them, help them market Swan’s offering, understand their priorities and roadmap to increase our adoption, and upsell them new features.

While we're expanding across Europe with local presence in multiple countries, this position is based in our Barcelona or Paris office.

**Your mission**

Ensure the success of our partners with Swan by:

- Accelerating time-to-revenue during the onboarding phase
- Driving planned revenue growth
- Ensuring a high level of satisfaction and avoiding churn

**Your responsibilities**
- Manage your portfolio of partners and be accountable for their revenue growth.
- Track and analyse your partners’ performance to identify opportunities and challenges
- Conduct Quarterly Business Reviews (QBR) for top partners to track progress and align strategies, drive partner engagement with standardized monthly reporting and product marketing
- Upsell new features on existing projects with partners
- Monitor and manage partner satisfaction through Health Score, CSAT, and other metrics
- Coordinate with the product development team to convey customer requirements and feedback
- Effectively work cross-functionally across the organization to shape Swan’s solutions to meet customer needs

**Curious about your future team?**

Within our Strategic Account Management team, you will part of our Operations department and work closely with Integration Specialists, Compliance, Account Executives and Support to ensure our the success and growth of our partners.

**Preferred experience**:
**You’re a great match if**:

- 4+ years of experience in a business development or account management position in a start-up/scale-up, another fast-paced work environment or in a consulting firm.
- You have a strong interest in startups and emerging technology businesses.
- You can understand and articulate technical concepts, translating them into business
- or industry-relevant language.
- You are passionate about customer success and building long-term relationships.
- You are data-driven and highly analytical.
- You are fluent in Spanish with professional proficiency in English.
- Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying
- Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief._
- When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area._

**About Swan**:
**Perks of being a Swanee**:

- ** Health insurance**: Alan Manzana. This is Swan's health and welfare insurance.
- **Holidays**: 28 days of paid leave. ️
- **Transport**: We offer you a monthly allowance for your transportation. (Alan).
- **Meal voucher**: We provide a monthly allowance to cover your meals on work days. (Alan)
- **Sports**: Thanks to our partnership with ClassPass, you can enjoy advantageous discounts on subscriptions. It offers a wide range of sports activities as well as wellness activities. The offers are valid in several European cities, as well as online.
- **Hybrid remote policy**: We offer the possibility of working from home for 2 days per week.
- **Offsite**: Once a year we gather to reconnect, deep-dive into big topics, and relax.
- This isn’t a pe