Rooms Controller

**Additional Information** **Job Number**25197796 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, land and lush subtropical gardens blend with architecture inspired by Moorish design. With 462 rooms and suites spread across the vibrant Citadel and the exclusive Retreat, the resort offers spectacular views and unique experiences, alongside award-winning dining, multiple pools, a 2,500 m² Spa & Fitness Center and the largest Ritz Kids in Europe. **JOIN OUR TEAM** as a **Rooms Controller** at The Ritz-Carlton Abama Resort in Tenerife. **Who are we looking for ?** Are you an organized, detail-driven and operationally focused professional? As a **Rooms Controller**, you will play a key role at the heart of our rooms operations. You will coordinate daily room assignments, ensuring every detail aligns with guest needs, preferences and expectations. If you enjoy planning, accuracy, cross-department communication and the satisfaction of flawless operations, we would be delighted to meet you **Your responsibilities will include** - Managing and optimizing daily room allocations, ensuring preferences, special requests and priorities are properly addressed. - Working closely with Front Office, Housekeeping, Guest Relations and other departments to ensure seamless operations and a flawless guest experience. - Monitoring room status (clean, inspected, out of order, occupied) and ensuring real-time accuracy across internal systems. - Anticipating daily operational needs, especially during high occupancy, VIP arrivals, peak arrivals/departures and special events. - Ensuring VIP room preparation meets The Ritz-Carlton Gold Standards. - Reviewing and resolving discrepancies between Housekeeping and Front Office systems quickly and accurately. - Strategically coordinating room upgrades based on availability, guest profiles and revenue opportunities. - Participating in daily hotel operational briefings, providing key insights on room inventory. - Facilitating effective communication across departments to avoid delays, inconsistencies or operational challenges. - Maintaining high standards of quality, confidentiality and attention to detail in all records and processes. **What we are looking for** - Outstanding organizational skills and the ability to manage multiple priorities efficiently. - Exceptional attention to detail with strong problem-solving and decision-making abilities. - Previous experience in Front Office, Housekeeping coordination, Rooms Control or similar hotel operations roles. - Proficiency with hotel management systems (Opera or similar PMS is a strong advantage). - Fluent in English and Spanish; additional languages, especially German, are highly valued. - A proactive team player with excellent communication skills. - Valid work permit for Spain. **How we inspire you** - Attractive above-market salary and flexible compensation. - "Explore Rate" travel benefits at over 9,500 Marriott hotels worldwide, extended to family, partner and parents. - 20% F&B discount worldwide and 50% discount on the resort’s culinary offering. - Up to 75% off flights for residents of Tenerife to mainland Spain. - Corporate benefits program with leisure and travel discounts. - A special birthday surprise. - A complimentary stay at the resort after your first year of service. - 13th and 14th salary payments. - Continuous development through our own corporate university. - Career growth opportunities within an international company. - Complimentary meals in the employee restaurant. - Uniform and laundry service provided (where applicable). - Internal events, employee celebrations and team-building activities. - Participation in social responsibility programs. - Comprehensive corporate medical care. **Interested?** Marriott International is an equal opportunity employer committed to a diverse and inclusive workforce. At The Ritz-Carlton, our Ladies and Gentlemen create memorable experiences guided by our Gold Standards. Join a team where excellence, creativity and genuine care are part of every day. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton ar