Guest Experience Host

Summary **Únete a Nuestro Equipo como Guest Experience Host** ¿Te apasiona la hospitalidad y crear experiências inolvidables para los huéspedes? Estamos buscando un/a **Guest Relations Host** que sea la cara amable y profesional de nuestro hotel, asegurándose de que cada huésped se sienta valorado y bien atendido desde su llegada hasta su salida. En este rol, brindarás un servicio personalizado, gestionarás solicitudes especiales y serás un punto de contacto clave para garantizar la máxima satisfacción del huésped. Si tienes excelentes habilidades de comunicación, una actitud proactiva y pasión por ofrecer un servicio excepcional, esta es la oportunidad perfecta para formar parte de un equipo dinámico en un entorno ágil y enfocado en el cliente. **Responsabilidades**: - Dar una bienvenida cálida y profesional a los huéspedes, garantizando una experiência fluida de check-in y check-out. - Asegurar un proceso de llegada y salida satisfactorio, resolviendo de forma proactiva cualquier incidencia o inquietud del huésped. - Atender consultas, solicitudes especiales y posibles reclamaciones con eficacia y enfoque en la solución. - Mantenerse informado/a sobre los servicios del hotel, sus instalaciones y las atracciones locales para ofrecer recomendaciones personalizadas. - Realizar seguimiento con los huéspedes para recopilar feedback y analizar indicadores de satisfacción, impulsando mejoras continuas en el servicio. - Coordinar con otros departamentos del hotel para satisfacer las necesidades del huésped y enriquecer su experiência. - Fomentar relaciones sólidas con huéspedes VIP y clientes recurrentes, registrando sus preferencias y superando sus expectativas. - Respetar las políticas de confidencialidad respecto a la información de los huéspedes y mantener registros precisos en el sistema del hotel. **Qualifications**: - Proficiency in English & Spanish (spoken and written) - Previous experience in a guest-facing hospitality role is preferred. - Strong ability to multitask and prioritize tasks effectively. - A proactive, customer-focused attitude with excellent interpersonal skills. - Familiarity with Microsoft Office and hotel management systems (Opera is a plus). - Passion for hospitality and delivering outstanding guest experiences. **What You Will Love About Us**: - 12 complimentary nights per year at Hyatt hotels worldwide. - Discounts on Hyatt hotel stays not just for you, but also for your family and friends from day one. - 50% discount on food and beverages when dining as a guest at selected Hyatt hotels. - Employee cafeteria. - Free access to a multifaceted Wellness Platform for mental well-being care that inspires human growth. - Continuous learning and development opportunities to provide you with a clear career path, as well as promotion opportunities at Hyatt hotels worldwide. At Hyatt, "We care for people so they can be their best." This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Well-being. Joining us means you will be part of the growing Hyatt family, which has 1,150 hotels in over 70 countries and is recognized as a Great Place to Work company. Being part of Hyatt means always having space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. Join a team that is making the journey more human. Connected. Sustainable. Here, everyone's role matters. The opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job: it is a career for people who care.