IT Technical Support Analyst

hace 13 horas

Barcelona, España Omnicom Health Group A tiempo completo

Overview:
**IT Technical Support** **Analyst**

The Omnicom Shared Services Group has an immediate opportunity for an
**IT Technical Support Analyst. **This position reports to the Regional IT Director. The position is located in Barcelona and is a part-time on-site role (25 hours/week).

**Responsibilities**:

- Providing local first and second level end user support using Omnicom’s ServiceNow instance and workflows for central team engagement.
- Assessing priority, urgency and impact of technical issues and escalates them appropriately.
- Identifying support trends and reports them to Omnicom’s Service Delivery team, supporting means to improve the end user experience.
- Providing “white glove” executive support and audio visual (AV) support.
- Providing quality assurance over Outsourced end user services.
- Facilitating and coordinating site-specific activities (e.g., office moves, weekend power downs) as needed.

**Qualifications/Skills**
- Must possess a “can-do” attitude and be willing to roll up their sleeves and get the job done.

**Knowledge/Expertise**
- Knowledge of advertising and media businesses, as well as marketplace trends, is a plus.
- Fluent in Spanish. English language skills on a B2-level at the minimum

**Client Service**
- Works directly with internal and external clients to ensure that system problems are resolved in the most expeditious manner possible.
- Ability to work calmly under high pressure situations.
- Ability to maintain good rapport with clients being supported.

**Leadership**
- Ability to function within a group and possess conflict resolution skills as well as ability to provide support to other team members in problem resolution situations.

**Problem solving**
- Ability to quickly analyze problems, interprets operational needs, and resolve or escalate problems in a timely manner as well as ability to provide real time support for system issues.

**Resource management**
- Ability to prioritize and work on multiple tasks simultaneously.
- Needs to work effectively with mínimal supervision to meet agreed service levels, guidelines, and procedures.
- Ability to mentor others in the use and support of Omnicom business systems.

**Communication**
- Ability to communicate with executives and their staff.
- Responsible to report any violations of Security Policy and Systems Standards to management.
- ** Individual must also maintain an extreme level of confidentiality in dealing with all information that flows through the office.**

**Travel**
- Some travel is required, sometimes upon short notice.
- Omnicom IT is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law._

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