Technical Support Analyst
hace 2 semanas
#Hybrid - Barcelona
We are looking for a Technical Support Analyst to join our Customer Care Team in Barcelona. This is an amazing opportunity to work in technical product support and customer communication within our Academia and Government suite of products. We have a great skill set in knowledge-centered technical support in the library industry and we would love to speak with you if you have skills in information science, librarianship and technology.
About You - experience, education, skills, and accomplishments- Bachelor’s degree (or equivalent qualification/experience) in library sciences or information sciences- Career jumpers with a professional experience, and young professionals / career starters are welcome.- English Language skills CEFR B2 or higher
It would be great if you also had...- Master’s degree (or equivalent qualification/experience) in library sciences or information sciences- Professional experience in technical customer support work
What will you be doing in this role?- Investigate, report and document customer issues and/or enhancement requests. Ensure that both internal and external stakeholders are updated as appropriate.- Report queries, product defects and feature requests for resolution as appropriate.- Participate in product discussions, working closely with senior members of the team to optimize the customer experience.- Attend and report on product update or training sessions as assigned. Maintain current knowledge of products, processors and feature functionality.- Collaborate with colleagues across teams to solve issues, improve time to issue resolution and streamline the overall customer experience.
Product you will be developing
You’ll be working on Ex Libris Products.
About the Team
The team consists of 6 people and is reporting to a team leader and manager. We’re a European team of experts with different professional backgrounds, nationalities and locations working together for a shared mission.
Hours of Work
This is a permanent full-time position (40 hours per week).
Hybrid model, working from our Barcelona Office.
We’re focused on providing flexibility around working hours for individual work-life balance.
What we can offer:
- 30 working days of vacation- Volunteering community, with 40 paid hours of volunteering time- Private Health and Life & Disability insurances.- Tax-free benefits (Ticket Restaurant scheme, kindergarten, and transport cards)- Agile work environment with a team of talented colleagues.- On-site language classes (Catalan, Spanish and English)
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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