Customer Service Representative with Polish

hace 2 días

Barcelona, España Wibit Consulting & Services (WibitCS) A tiempo completo

**In Collaboration, we are excited to partner with a leading Outsourcing/BPO company in their search for a Polish-speaking Customer Service Representative to join their dynamic team in Barcelona** If you have a passion for helping customers, thrive in a fast-paced environment, and want to embrace life in the vibrant city of Barcelona, this opportunity is perfect for you

**Position**: Customer Service Representative
**Location**: Barcelona, Spain
**Employment Type**: Part-Time
**Work Model**: On-site

**What You’ll Do**:

- **Efficient Documentation**: Record call details accurately in the call management system, aiming for timely responses and solutions that align with our service level agreements (SLAs).
- **Product Knowledge**: Stay updated on our services and products, particularly those customized for individual customer needs.
- **Problem Solving**: Escalate potential service issues to senior team members as needed, ensuring smooth resolution processes.
- **Process Adherence**: Follow all project protocols and maintain compliance with contractual SLAs to deliver outstanding service.
- **Team Collaboration**: Provide support to other agents during their absences and work on specific projects to enhance team performance.
- **Administrative Duties**: Manage holiday, sickness, and overtime records efficiently to ensure seamless operations.
- **Continuous Improvement**: Participate in team meetings and contribute ideas for maintaining high service standards and customer satisfaction.

**What You Bring**:

- **Language Proficiency**: Native or fluent in Polish, with a minimum B2 level of English.
- **Customer Service Experience**: At least one year of experience in customer service; experience in the automotive industry is a plus, especially if you have experience with electric vehicles.
- **Technical Skills**: Competency in IT platforms, including Windows, MS Office, and internet configuration, is essential.
- **Customer-Centric Mindset**: Excellent listening and communication skills, with a strong ability to understand and address customer needs effectively.
- **Ownership & Initiative**: Take charge of customer calls, progressing them to resolution or escalating when necessary.

**Why You’ll Love This Role**:

- **Competitive Pay**: Enjoy an excellent remuneration package based on your experience and performance.
- **Flexible Schedule**: Work 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance.
- **Vibrant Work Environment**: Join a dynamic and creative team that fosters a positive and friendly atmosphere.
- **Time Off**: Benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.
- **Career Development**: Receive the guidance and tools necessary to reach your full potential in a supportive environment.

Step into a role where you can make a difference, build meaningful connections with customers, and grow professionally—all while enjoying the incredible city of Barcelona #CustomerService #DutchSpeaking #Barcelona

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