Sales Associate

hace 21 horas

Madrid, España LORO PIANA A tiempo completo

**Descripción del puesto**: **Posizione** The Sales Associate represents the Company with clients. Is a professional in the sales of luxury goods, puts his/her talent at the Company service and for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store - Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction - Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales - Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level - Receives and displays the products according to the established procedures - Constantly maintains a tidy working place according to the Company guidelines **Sales** - Is responsible for the sales process following the Company standards ("Loro Piana Selling Ceremony") - Provides and maintains a high level of customer service - Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation - Takes part in the store and department meeting **Client Management and CRM** - Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image - Manages claims with the supervisor support - Turns every touch point with customers into a positive situations, always promoting Brand image - Communicates to the Management the collected information regarding clients - Executes the follow up of clients' requests **Product** - Participates to all the product presentations (of all the product categories) done in the store - Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store - Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store **Visual** - Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance **Stock** - Is always updated on the store stock in order to optimize sales - Participates to end of the year, sector and rotation inventory for each product category **Thefts and losses** - Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving - Swiftly points out to his supervisor if something is missing **Profilo** **Profile** - Relevant work experience as Sales Associate in a luxury boutique - Aligned with the Brand identity and detail-oriented - Passion and high motivation for Loro Piana products and Brand - Excellent interpersonal, teamworking and problem-solving skills - Good stress management, flexibility, and adaptability - Fluent English, both spoken and written; other languages are a plus

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