Operations Key Account Support

**About Paack**

We are **Paack**, a **tech-logistic** scale-up company founded in 2015, primarily focused on last-mile delivery. Since then, we have been experiencing strong growth within the European market with a presence already in 5 European countries such as Spain, Portugal, France, and Italy.

Our mission is to build the most advanced tech-delivery platform to ensure the best-in-class sustainable delivery experience.

**We Care**, **We Thrive** and **We Innovate** are our core values. That is precisely why here in Paack we are looking for exceptional and brave individuals who enjoy overcoming challenges and breaking the status quo.

Us Paackers, we are proud to be fostering an equal opportunity workplace promoting diversity and inclusion, which is a fundamental part of our culture.

**About the job** ‍

We are looking for an **Operations Key Account Support** for immediate incorporation into the team. As an OKAM, you will report to the OKAMs Manager, who directly reports to the Director of Operations for Spain. Your main role will be to serve as the direct operational contact for retailers.

**Main responsibilities and requirements**
- Support in the daily supervision of warehouse activities to ensure optimal development of operations.
- Monitoring and primary operational contact for our key business accounts.
- Identify business needs of our retailers to develop new areas of business or consolidate and increase current operations.
- Tracking the launch of new retailers.
- Analysis of KPIs (Key Performance Indicators).
- Management and coordination of campaigns for our major retailers.
- Regular meetings with retailers to build strong business relationships.
- Management of our partners.
- Analyze and communicate the performance of each client, as well as prepare monthly reports for each of them.
- Coordination of Customer Experience improvements and operational management.
- Obtain feedback from our retailers to implement necessary improvement actions in coordination with other departments (product, marketing, customer support, and operations).
- Coordination and review of daily operations with warehouses to improve the performance and KPIs of our clients.
- Incident management and coordination of improvement actions for specific processes of each retailer.

**About you**
- Education in Logistics/Transport/Supply Chain or equivalent experience in logistics management.
- Ability to work under pressure and independently in a rapidly evolving environment.
- Excellent interpersonal, organizational, and decision-making skills.
- Highly motivated and results-oriented individual.
- Problem-solving capabilities.
- Strong communication skills.
- Advanced user of the Microsoft Office suite.
- Proficiency in Spanish and high level of English.

**Nice to have**
- Proficiency in Portuguese, French, and/or Italian is a plus.

**Why Paack**

Because to lead the online market delivery revolution we need enthusiastic, energetic, and committed people. But it is a two-way street so if you commit we will also commit to:

- A great project in a fast-growing scale-up, which is revolutionizing last-mile delivery in major European cities.
- Place where you can continuously develop your career.
- Flexible working hours
- Fully remote positions
- Friendly and easy-to-go environment Referral programme
- 23 vacation days per year ️
- Provide 360º occupational health & wellbeing programmes for all Paackers by our partner WellWo.

**Tax deduction benefits**

restaurants

public transport

Kindergarten

training

health insurance

**Next Steps**

Do you think we could be a match? If so, then hurry up and join us

Please, submit your CV and any additional materials by clicking on the button below.