Customer Lifecycle Manager

hace 4 días

Málaga, España JUJUR A tiempo completo

Position: Customer Lifecycle Manager

Location: Málaga, Spain

Employment type: Full-time

Remuneration: Base salary + performance bonus.

**DUTIES AND RESPONSIBILITIES**:

- Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship
- Quarterback sales from lead to purchase; be the main point of contact for our client's customers, leading the sales strategy, overcoming objections and negotiating success
- Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs
- Obsess over customers and prospects to deliver a world-class customer engagement experience
- Position competitive offerings and solutions in the context of customer needs and experiences
- Demonstrate verbally and in writing how customers can capture value and envision their future with the products
- Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
- Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope
- Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage customers
- Collect feedback from customers and articulate it back to the business

**REQUIREMENTS**:

- Native or fluent in Spanish (C1 level), with strong proficiency in both written and spoken communication
- 2-3+ years sales experience with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required.
- Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs
- Experience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferred
- A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently - drives own personal performance, takes ownership of training and skill enhancement, seek continuous quality improvement.
- Strong interpersonal skills, excellent oral, written and verbal business communications skills.
- General knowledge of the IT industry (with minimum 1 year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
- Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
- Solid time management skills and ability to work independently or under supervision with a high level of integrity
- Management (CRM) system(s) such as Dynamics 365, Salesforce etc.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- M-T 9.00 to 17.30, F 9.00 to 16.30
- Great office location in Malaga
- Full paid training about the company
- Career development program and specialized courses
- Opportunities for a career abroad through the International Mobility Program
- A dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career full potential.

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