Program and Student Services Coordinator

**About CAPA**
CAPA The Global Education Network is committed to academic excellence, integrity, and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural, and social landscapes within urban environments. Through our commitment to personalized learning, global connections via technology and collaborative learning communities, we prepare students to live and work in a globally interdependent and diverse world. CAPA The Global Education Network is headquartered in Boston and operates programs in Barcelona, Dublin, Florence, Sydney, London. Paris, and Prague.

Justice, diversity, equity, and inclusion are fundamental to the mission, structure, and operations of CAPA The Global Education Network. We are an equal opportunity employer that strives to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence. CAPA does not discriminate against any employee or applicant because of race, creed, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or related condition including breastfeeding, or any other basis protected by law.

**Reports To**
CAPA Barcelona Director of Program and Student Services

**Location**
CAPA Barcelona Centre
C/Ausies March, 25
08010 - Barcelona
Spain

**Responsibilities and Duties**
- Program Development
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- Front Desk - advising students and redirecting student requests to staff
- Reception of student parcels and communication with students
- Provide initial advising to student’s concerns and escalating them appropriately to other CAPA Staff.
- Helping in a variety of administrative tasks and supporting other CAPA Staff Coordinators when required
- Work with CAPA Barcelona Staff on necessary preparations for programs
- Assist with Arrivals and Orientation of new students
- Participation in Orientation activities and presentations
- Student mentoring and engagement for cultural awareness
- Assisting with social media and photography of events in coordination with our Marketing department
- Creation/management/Coordination of the CAPA Monday Memo
Specific support to internship coordinator staff:
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- Review and follow-up with required documentation for internships:

- monthly timesheets
- contact details forms
- Introducing information in SF
- Conducting 2 week check in calls
- Market Research: Outreach to potential Internship Sites
Specific support to Housing coordinator staff:
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- Input and follow up with housing maintenance requests.
- Daily reviewing requests submitted by students in Housing DB
- Working with CAPA Staff & housing providers to resolve maintenance requests
- Communicating with students regarding maintenance requests
- Introducing information in SF
- Check and review housing documentation to guarantee that all required housing documents have been signed, filled out, and submitted by students
- Market Research: Outreach to potential Housing Providers
Specific support to Activities coordinator staff:
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- Participate in Semester program planning and creation of Program Calendar & events
- Manage RSVP’s and communicate with IAU staff on shared activities
- Track and monitor student attendance to events, MGC and CAPA activities
- Assist CAPA Staff with reservations and bookings
- Promoting MGC and CAPA activities to students
- Lead and participate student activities and events (travelling both inside and out of Barcelona)
- Plan and promote CAPA Self-Led events around Barcelona including researching new options for students and talking with students to develop new activities/events they may be interested in
- Increase student participation in activities developing connections with host culture of Barcelona
Emergency Phone:
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Customized programs:
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- Support to customized programs during activities and events
- Assist CAPA Staff with reservations and bookings
- Assist CAPA Staff with copy-editing and preparing written documents
- Assist CAPA Staff with Program calendar schedule
Local Students:
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- Create a network of Local Students to engage with CAPA students within activities and Language exchange
**Qualifications**
Bachelor’s degree or equivalent
- +2 years work experience in professional environment
- English and Spanish bilingual. Excellent writing and communication skills is a must.
- Excellent organizational skills and attention to detail
- Ability to work independently, whilst simultaneously working as a part of a team
- Ability to manage multiple priorities and work well under pressure
- A high level of proficiency in computer software particularly Microsoft Office, Salesforce/CRM, CANVAS/LMS